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Worst app experience ever!
Hi there, Saul. Thanks for sharing the feedback with us.
I am sorry to hear about your experience.
I was looking at the conversation that you had with our support team, where my colleague was assisting you, and it looks like the issue was related to the removal of the product page. That usually happens when you unpublish the page in our app and then revert it. The state of the page will remain unpublished and that will mean the live page throws an error as the product is no longer live.
However, my colleague was able to restore and republish the page to ensure it worked and I can see you were able to revert the page again when you confirmed this was working correctly.
I see you have since uninstalled the app.
I am reaching out on the same thread to learn more about the issue is there was anything else that was causing an issue. I would appreciate if you could reply to our outreach so we can understand the use case further.
Thanks for your support and understanding.
.
Sweetan | Client Services
Shogun
Their customer support team is really fast and helpful if you have any issues.
Hi there, Amalie! Thanks for leaving us this review.
We are happy to hear that you have been finding Shogun easy to use and that your experience with our support team has been exceptional. Thanks for sharing your feedback.
We'll look forward to assisting you again in the future. 😊
Sweetan | Client Services
Shogun Page Builder
Great support, assisted us quickly and efficiently with a glitch that kept occurring within the site. Much appreciated!
Thank you so much for the kind feedback!
We’re glad our team could jump in quickly and resolve the glitch for you. Providing fast and efficient support is always our goal, so it’s great to hear that was your experience. We truly appreciate you taking the time to share this!
Sweetan | Client Services
Shogun
Good customer service is often a major factor for us when it comes to us selecting a Shopify app. Shogun's Support team is always great at quickly helping us solve anything we need.
Thank you so much for sharing this review!
We’re honored that our support team plays a role in your decision to use Shogun. Providing fast, reliable help is something we truly prioritize, so it means a lot to hear that it’s making a difference for you.
We’re always here whenever you need us. Thanks again for your trust and support!
Sweetan | Client Services
Shogun
Support is quick and extremely helpful. They take their time explaining what is done and will walk you through the process. Thank you!
Thank you so much for the kind words! We’re really glad to hear our support team was able to help and take the time to walk you through everything. Providing clear, helpful guidance is very important to us, and we truly appreciate you taking the time to share your experience. 😊
Sweetan | Client Services
Shogun
Amazing app, and super quick help from support team!
Being using it for years!
Thank you so much for your amazing support over the years!
We’re thrilled to hear you’ve been enjoying the app and that our support team could help quickly when needed. We truly appreciate you being part of the Shogun family!
Sweetan | Client Services
Shogun
Makes creating shopify landing pages so much easier! Great support and timely responses!
Thank you so much! 🎉
We’re so glad Shogun has made building landing pages easier for you, and it’s great to hear our support team has been helpful. We really appreciate your kind words!
Sweetan | Client Services
Shogun
I had a small coding issue preventing a page from publishing which was dealt with very quickly and effectively. Highly recommend the support team and the app
Thank you so much for the wonderful feedback! 💙
We’re so glad our team could quickly sort out the issue and get your page published. We really appreciate your recommendation and your support!
Sweetan | Client Services
Shogun
Tech support has been great when issues popup. They've resolved them right away.
Thank you so much for your kind words! 🙌
We’re really glad to hear our support team could jump in quickly and get things resolved for you. We appreciate you being with us!
Sweetan | Client Services
Shogun
Love working with you all! So easy to communicate with, so helpful fixing problems or troubleshooting - best customer support team out there.
Thank you for the amazing feedback! 💙
We’re so glad communication has been smooth and that our team could help troubleshoot quickly. It means a lot to hear we’re the ‘best’ in your eyes!
Sweetan | Client Services
Shogun