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Great app with excellent support! Whenever we ran into questions or needed help with customization, the support team responded quickly and professionally. A special thanks to Sweetan, who was incredibly patient, knowledgeable, and always willing to go the extra mile to help us resolve issues. Their prompt assistance made the whole experience smooth and enjoyable. Highly recommended!
Thank you so much for your wonderful review! We're thrilled to hear you've had such a positive experience with both the app and our support team.
I'm especially grateful that I was able to help you. Going the extra mile to help our merchants succeed is exactly what we strive for.
We truly appreciate your recommendation and your support. If there's ever anything else we can help with, we're always just a message away!
Sweetan | Client Services
Shogun
had an issue with images not loading properly and Andre on the support team coded up a quick and easy solution.
The customer service was excellent, and the staff were very kind and helpful.
Thank you for the kind words!
We're so glad to hear you had a great experience with our Support team. We always strive to be helpful and make things as smooth as possible, and we really appreciate you taking the time to share your feedback! 😊
Please let us know if there is anything else we can assist you with.
Sweetan | Client Services
Shogun
Since Shogun does not have a report feature so I can see a list of all my pages in Shogun, I contact the app support live chat. They were able to get me the list right away.
Great service!
Thank you for sharing this!
We’re glad our Support team could quickly help you get the list of your pages. We’re always happy to jump in when you need a hand, and we really appreciate the kind words about our service! 😊
Sweetan | Client Services
Shogun
Support is excellent.
If you ever encounter a problem that you can't resolve the support team are agile and responsive in actively resolving the issue.
Thank you so much for the kind words! We’re thrilled to hear you’ve had such a positive experience with our support team. Being responsive and working alongside our customers to get issues resolved is something we really value. We truly appreciate your support!
Sweetan | Client Services
Shogun
They just split the Personalzation feature into New App.
And they did mentioned "About Personalization: it’s no longer available for new Shopify installs after Nov 12, 2025, but existing users aren’t affected. If you were using Personalized Experiences, pages stay published and everyone just sees the Default Variant when MTUs run out."
Guess what, someone just pushed the new app and REMOVED THE YEARS OF PERSONALZATION work. Just PUFF, GONE for ever.
Hi Ravi,
I’m really sorry for the frustration this caused. I completely understand how alarming it must feel to see something that looks like years of work suddenly disappear.
To clarify, your personalization work has not been deleted. We pushed an unpublished version update, and your personalization can still be found in the versions tool, to which you can revert.
We recognize that this experience wasn’t clear or smooth, especially for customers actively using these features in Page Builder. That’s on us.
In response to your feedback, we’ve already re-enabled these features for you so you can continue working as expected while we reassess the transition approach.
If you’re still seeing issues, we’d really like to take a closer look at your specific setup. Please reach out to our support team directly, and we’ll prioritize resolving this for you.
Thank you for calling this out.
James
Shogun Support
App is great and offers everything you need, but the support ... is superb - replies in minutes, actually helpful and kind.
*Would love it if - in the future - the video element didn't require vimeo/youtube integration but manual upload in the app itself :D
Thank you so much for the thoughtful review! We’re thrilled to hear you’re enjoying the app and that our support team has made such a positive impression with quick and helpful responses.
We also really appreciate the feedback about the video element. A native video upload option within Shogun is a great suggestion, and we’ll be sure to share it with our product team for consideration in future improvements. Thanks again for your support and for taking the time to share your experience!
Sweetan | Client Services
Shogun
Perfect, so so helpful and super quick, literaly saved me when I accidentally deleted pages!
Thank you so much for the kind words! We’re really glad our team could help quickly and recover things after the accidental page deletion. We know how stressful moments like that can be, so it’s great to hear we were able to help when you needed it most. We truly appreciate your support!
Sweetan | Client Services
Shogun
Support is amazing, have had some edge cases pop up and they've been responsive, willing and able to solve some issues for us. Easy to use drag and drop editor, improvements continue to be made which only enhances the experience. Would recommend if you're not able to code pages yourself!
Thank you so much for the thoughtful review! We’re really glad to hear our support team has been able to step in and help with those edge cases. That’s exactly what we’re here for.
It’s also great to know you’re enjoying the drag-and-drop editor and noticing the ongoing improvements. We’re constantly working to make the experience even better.
We truly appreciate the recommendation and your support!
Sweetan | Client Services
Shogun
Recently I had a problem and needed to contact the support team. I filed an incidence and got an answer in minutes, from there as soon as I was asking I was getting clear, helpful, and quick answers! I've been working with Shogun for the past couple of months and I find it intuitive although I'm not a professional web page builder. Thanks Rhys, from customer support team!
Thank you so much for this review, Antonio! We're so happy to provide support when you need it - we'll pass along your great feedback to Rhys. We're glad that Shogun offers you the option to make custom pages without a ton of developer experience. Let us know if we can help in the future.
Allison | Manager | Support
Shogun Page Builder
