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Honestly didn't expect much since our catalog is pretty small, but ShopGenie's been more useful than I thought. The policy answers feature alone has cut down a good chunk of the "where's my order" and "what's your return policy" messages we used to get. Order tracking built in is a nice touch too. Easy setup, does what it says.
Really glad to hear this, especially since small-catalog stores are exactly who we worry might not get as much value. Cutting down those "where's my order" and return policy messages is the whole point of the policy answers feature, so it's great it's working as intended for you. Thanks for giving it a shot!
I like how ShopGenie combines product search with customer support features. The order tracking is useful, and the setup was straightforward for my store.
Thanks for the kind words! Glad the order tracking and support features are pulling their weight alongside search — that combo is exactly what we built ShopGenie for. If anything comes up as you keep exploring the app, just reach out anytime.
ShopGenie has made product discovery easier on my store. The AI search is simple to use, and customers can find what they need without searching for exact product names.
Really appreciate this! Making it so customers don't need the exact product name to find what they're looking for is the whole point of ShopGenie, so it's great to hear it's already showing up in how your shoppers search. Let us know if you'd like a hand fine-tuning anything as you go.
