Z Short Link ‑ URL Shortener

Dear Merchant,

Firstly, we want to extend our sincerest apologies for the frustration and inconvenience you've experienced with our app and the lack of support you've encountered. We've fallen short of providing the service and reliability you expect and deserve.

We understand how critical it is for you to have a fully functional app, especially considering the impact on your content and business operations. The situation you've described is indeed concerning, and we take full responsibility for any disruption this has caused.

Upon receiving your support email, we immediately tried to reach out to assist you further. However, we've encountered a challenge in providing support without the app being installed on your store. This step is crucial for us to troubleshoot the issue effectively and find a resolution. We've sent another email in hopes of re-establishing communication and moving towards a solution.

We are more than willing to help and are here to ensure that all your concerns are addressed. If reinstalling the app temporarily is an option for you, we would greatly appreciate it, as it will allow us to diagnose the problem directly and work on a fix. Please rest assured, our team is ready to put in the effort required to resolve the issues you've faced and ensure your content is accessible once again.

We value your business and hope to have the opportunity to restore your confidence in our app.

Thank you for your patience and understanding.

Warm regards,
Arpit
Team Zegsu

Thank you for your review. We wish you all the success in your business :)

Thanks
Arpit
Team Zegsu

Dear Merchant,

Thank you for your review of our app 'Short Link'. We apologize for any inconvenience you experienced with the app malfunctioning to track sales through the link.

We want to let you know that we have email and phone support available for our merchants. You can access this through the 'Support' tab in our app. We did not receive any support ticket from you regarding this issue, and we would be happy to help if you could provide us with more details on the problem you encountered.

We have sent you an email and are waiting for a response with the details. In the meantime, if you have any further questions or concerns, please do not hesitate to reach out to us through the support channels.

Thank you for using our app and we hope to assist you in resolving this issue.

Best regards,
Arpit
Team Zegsu