Shop

Why are you not allowing me to advertise on my shop, even though I've registered it for several months?

I was charged & cheated because I didn’t want any campaigns but couldn’t turn it off. High bill of $152. Beware!!!

Shop product eligibility and taxonomy handling needs urgent improvement for merchants selling paintball, airsoft, gel blaster, and foam-blaster-compatible sporting goods.

Around the same period Shop moved further into AI/agentic shopping experiences, my store saw roughly a 30% sales drop, while many products were over-classified as prohibited or weapon-adjacent. The issue is not just individual product wording. Shopify’s standardized category system appears to route paintball, airsoft, and gel blaster products into Hunting & Shooting, then Shop eligibility may treat that category, product images, or trigger words as a weapon signal without enough store or product context.

Some affected products are not firearms, firearm parts, ammunition, explosives, or combat equipment. They include sporting/recreational items such as paintball air tanks, hoses, regulators, BBs, batteries, paintball marker parts, airsoft internal repair parts, and even parts that can fit foam-launching products like Nerf-style blasters.

It is unacceptable to implement this level of automated classification without a clear reclassification path, a dedicated product eligibility appeal process, or meaningful support access. The Get Support path routes back to general Shopify Support, and support appears unable to directly escalate or resolve Shop taxonomy/product eligibility issues beyond submitting feedback.

Shop needs a real manual review process, clearer non-firearm categories for paintball/airsoft/gel blaster products, and a way for merchants to correct over-classified products without mislabeling their catalog or removing necessary brand and compatibility information customers rely on.

Do not trust this app, it took an automated payment from my very first sale of almost 50%, and i spent a few hours trying to resolve it !

A app SHOP está a gerar um problema grave na nossa loja. Os meus clientes estão a receber informação de que as encomendas foram "entregue há duas horas" incorretamente! Mesmo de encomendas não processadas, isto está a gerar-me uma onda de mensagens a questionar de onde se encontram as encomendas. Para além disto, não consigo contactar a app para resolver o problema.

Even if you uninstall the app it will keep featuring your brand and products without having explicitly enabled it. Your store and data remains eligible for marketing campaigns regardless of whether the sales channel is installed in the admin. This is concerning as essentially you lose control of the brand and whole shopping experience offered to customers.

Can't run shop ads in Australia this should be fixed immediately

Unacceptable data practices and unauthorized marketing!

I am extremely frustrated with the Shop app. It has been pulling our data without explicit authorization and using it to trigger unsolicited marketing activities.

Due to the comment by your CEO I am considering removing my store from SHOP and only using my website on your platform. I want to support Canadian tech were I can.

The ROAS is so absurdly small it's not worth it. I would LOSE money to advertise.