Shopify Knowledge Base

It works but lacks too many features to be really useful. Some examples: translations are not supported, there is no API to manage FAQs, the stats don't show the origins of the requests (OpenAI, Google, Shop.app, etc.), if your store or products don't shop up where they're supposed to, there are no recommendations or diagnostics, etc. etc., etc.

The documentation is not very clear but this is NOT a FAQ or Knowledge base that you can display in your shop. It is used by AI chat agents to answer questions that customers ask. Which AI chat agents? Your guess is as good as mine.

@shopify - please update the docs and faq for this app so that others don't need to waste their valuable time trying to find this info on the internet.

I don't know why this App gets negative reviews? Use this App for LLM FAQ's to drive more citations and traffic.

Simple.

This combination of Agentic and Knowledge Base has the potential to far outstrip Google's suite of marketing tools, and at far less cost as well. Shopify looks to be on course to compete directly with Amazon, Ebay, TikTok and the rest.

Looks great, does what it says but one question, the pre-written sections start as "The store" followed by what we do or provide. How should we structure the other ones? Should we start with the same format or can we answer as we want as log as it is concise?

Can I add all the FAQ's I created for Shopify Inbox without having to create them over again this app?

Quite helpful and a very useful addition to our store.

eine wirkliche hilfe

Very easy to install and use the frequently ask questions I believe are very accurate waiting to see what kind of traffic is obtained but so far very happy

It's great that Shopify finally offers this natively! Unfortunately, the app is not yet multilingual, so it's currently unusable for us.