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Great App! The only issue is that emails are not listed/filtered by their 'Send Date'. Therefore, one must look through each email in order to find an email for a particular send date to make revisions. Just recently the emails were listed by the 'send date' which made it easy to instantly find a particular email, but in the past few weeks, it changed back to random listing by the latest email worked on. Other than that, the app is easy to use, looks great and customer response is excellent.
Thank you so much for writing your review and I am glad to hear that you've found Shopify Email easy to use and a useful tool for communicating with customers. We also appreciate your feedback about the send date and I will be sure to pass your comments onto our development team. -Victor, Shopify Support
Amazing app. Saves us alot of money versus using something like mailchimp. Wish there was a way to add emails via HTML only.
Thank you so much for writing your review and I'm delighted to hear that the Shopify Email app has saved you money. We appreciate you taking the time to share your feedback and I'll be sure to pass it along to our developers. -Mac, Shopify Support
The app itself is easy to use and gets the job done. However since we do customisation, a personalised product image is created before the client is about to place an order.
In other abandoned cart apps, like Klaviyo, this customised image can be sent to the client (instead of the regular product image), so they are more likely to recover their cart.
Shopify Email does not. While Shopify support told is this is possible, "we just need to manually code it ourselves", we went ahead and paid a developer to code it for us, only to find out it does not allow us to pull this customised image.
So we spent hours setting up our flows, paid a developer a hefty sum to set up the customised product picture integration, only to find out it doesn't work. Great. Thanks Shopify.
Hey, there! Thanks for taking the time to leave a review. I understand your experience with the app wasn't satisfactory due to the inability to add the personalized product images to the abandoned cart recovery emails. Since this is the case, I'll make sure to share this as a feature suggestion with our app developers. We appreciate your feedback! -Summer, Shopify Support
Everything works great, very handy app. But lacks translation support.
There is no way to fully translate your emails.
So not as good for international shops.
Thank you for your feedback! We understand the importance of having translation support available for those with international shops! We will definitely submit your feedback through to our development team. Thank you! - Nia, Shopify Support
1 major flaw - you cannot translate the content. For stores that sell across the world in multiple languages it doesn't help if you can only serve 1 language. Hopefully this will change and than it will be awesome!
Thank you for writing your review and letting us know how you believe Shopify Email can be improved. I can certainly see why more translation options would be beneficial for your email marketing and I'll be sure to pass your feedback onto our development team. -Victor, Shopify Support
I had a wonderful experience I received a email thanking me for shopping with Sumptus Lashes I had a wonderful experience from the very start.
They will have my repeat business.
Phoebe C..
The app itself is easy to use and seems very useful.
However, getting the results can be a bit confusing,
It would be great if there was an option to download the results, for example in CSV format, for further analysis.
Hello, there. Thanks for reaching out. Your feedback is important to us. I've submitted this as a feature request to our development team to review, as I understand this is important for you and your business. I recommend keeping our Shopify Changelog (https://shopify.link/Y7dL) handy to stay up to date with new features that roll out to the platform. - Victoria, Shopify Support.
I know it's free, but it doesn't fit my plans, and I'll keep looking for an app that works. Thank you for your free service
EASY AND USER FRIENDLY
Love the ease of the POS app
