Shopify Messaging

Customer Contact Collection Policy – Before Chat Exit

Purpose:
When an unregistered customer is communicating with the Roots Rwanda chatbot or automatic inbox and appears ready to leave the conversation, the chatbot should politely request their mobile number so the Customer Service team can contact them if further assistance is required.

Trigger Words / Exit Intent

Apply this when the customer sends messages such as:

“Thanks”
“Thank you”
“Thanks a lot”
“Okay, thanks”
“That’s all”
“I’m done”
“Bye”
“Goodbye”
“I will check later”
“I will contact you later”
“No more questions”
Or any other message indicating that the customer is ending the chat.

Would be nice if it could handle location selection in the email footer to send emails from different store locations. That could be set up through store branding.

Super.

nice

The recent updates are good

Please provide even more options for messaging.

Muy buena

easy to understand

its easy

It is very difficult managing an e-commerce website from a phone. Overall the app works but to start bigger campaigns you might want to look into a laptop.