Point of Sale

the latest update on ios won't allow us to scroll down in a cart with multiple products that go below the fold. Impossible to review a long cart before processing it

I do not recommend POS for France market :
- No distinct bank payout per store location
- No cash reconciliation
- No ZDECAISSE (specific report for France)
- Cannot print labels per "supplier order", have to print each individually...

The POS idea is good but the product is below standard.

Almost exactly what we need... unfortunately, it does not allow sales in two currencies, whereas the store accept two currencies for the payment,

IRIS

tres bien le seule chose est que je ne suis pas capable de faire des changements sur le produits en batch comme par exemple retirer quelque produits d'un canal de vente

Simple à installer, à paramétrer. fait très bien le job. Des améliorations seraient à apporter au niveau de shopify d'une manière générale, par exemple : pouvoir gérer des prix différents entre boutique on-line et PDV, lorsqu'un client ouvre un compte en boutique qu'il soit automatiquement taggé PDV pour que l'on puisse distinguer les clients boutique physique des clients web.

Overpriced, slow, and not designed for real retail use

We have been using Shopify for over 8 years, and switched to Shopify POS Pro 6 months ago for our gallery in Sitges after more than 2.5 years using Square, which worked flawlessly: fast, intuitive, and perfectly adapted to retail operations.

The decision to move to Shopify POS was driven by the need to centralize inventory and connect in-store and online sales. On paper, it made sense. In reality, the experience has been consistently frustrating.

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1. Pricing is completely disconnected from value

Shopify offers its core e-commerce platform starting at around €29/month, yet charges €79/month per location for POS Pro just to unlock basic retail features.

The standard POS version is simply not usable in a professional context:
no proper sales reporting
no breakdown by payment method (cash vs card)
no staff attribution

These are not advanced features. They are the minimum expected in any POS system.

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2. Slow and inefficient user experience

The app feels sluggish in daily use:
slow navigation between screens
delays when switching between products, cart, and checkout
lack of fluidity during busy store moments

In retail, speed is critical. This directly impacts customer experience.

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3. Sales data is not usable in real time

sales statistics take a long time to update
no reliable real-time view of performance
difficult to reconcile daily revenue

With Square, everything was instant and clear. Here, it feels delayed and unreliable.

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4. Reporting limitations (especially without POS Pro)

impossible to properly track total revenue in the free version
no clear breakdown by payment method
confusing tax-inclusive vs tax-exclusive reporting

For a physical store, this is a major issue.

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5. Inventory management from POS is unnecessarily complex

Adjusting stock directly from the POS is:
not intuitive
too many steps
not designed for quick retail operations

This should be simple and fast. It is neither.

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6. Missing basic usability features

Despite being available on mobile devices:
no biometric login (fingerprint / Face ID) for staff
no fast user switching for sellers

This makes daily use slower and less secure than it should be.

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7. Not a true retail product

Shopify POS feels like an add-on to an e-commerce platform, not a tool built for real-world retail.

After years with Square, the difference is clear:
Square is fast, retail-first, and reliable
Shopify POS is slower, restricted, and overpriced

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When opening our second gallery, we naturally considered rolling out POS Pro there as well. At €79 per month per location for this level of functionality, the answer was a clear no.

After 8 years using Shopify, this is particularly disappointing. We adopted Shopify POS to simplify operations, but it is adding friction instead.

If this does not improve significantly, it will push us to reconsider our entire reliance on Shopify, including for e-commerce. We value well-designed, fairly priced tools and do not appreciate feeling locked into an ecosystem where essential functionality is either missing or unreasonably priced.

The POS app is very unstable. It keeps disconnecting from Shopify card reader and Shopify tested printer. It also requires admin sign in every couple of days. Card reader sometimes cannot b connected at all. Android Tap to Pay in this app is not working on one of our devices, even though the device supports it and meets every requirement needed (and used to work previously). Talking with Shopify support is endless.

Malheureusement la version gratuite est très maigre. Pourtant elle est partie intégrante de l'abonnement (pas gratuit du tout )

Nous l'utilisons depuis maintenant 6 ans dans notre boutique en France, l'appli est souvent mise à jour. C'est parfait. Possibilité de rajouter des applications utilisés sur notre boutique en ligne. Les stocks sont liés c'est super

J'ai utilisé cette application car j'ai une boutique physique et une boutique en ligne, je ne voulais pas utiliser des software différents. POS est très intuitif et simple, nous l'avons tout de suite pris en main. Il faut l'utiliser sur une tablette, il est moins bien sur l'ordinateur.