Shopify Subscriptions

Recurring orders use the due date and time of the original order and needs to be manually updated. Customers can not make modifications to subscription contents or due date/time. They must cancel the subscription and recreate. No relevant reporting available. No alert to shop owner when subscriptions don't run. Shop owner cannot edit customer subscriptions.

Create order button is missing for subscriptions whose payments were not procesed due to inventory errors.

We have stocks for saved for subscribers and it's so annoying now that it's gone

The two most glaringly missing features are:
1. Reschedule upcoming shipment dates
2. Early shipment of upcoming order

These would be easy to implement (build #1 and you basically get #2 for free, since you can just "reschedule" to ship today).

First, I have customers who requested a change of address, and I updated it manually. However, the following month, the subscription reverted to the old address, which makes it really hard to manage, especially with many subscribers. I’ve lost a few customers because of this issue.

Second, sometimes an order isn’t created, and I only notice it when I check the customer’s subscription page manually. There’s no alert or clear indication of what went wrong. The subscription still shows as active, even when the payment didn’t go through.

Third, it would be helpful to have a filter that allows me to sort customers by the day of the month their subscription renews, not just the original subscription date.

Fourth, it would also be great to see the full customer list on one page, instead of being limited to 25 per page.

Lastly, it would be amazing to offer customers the option to subscribe annually as well.

the app is good for a small business but my only complaint is i cant pick a specific day for the subscription to come out. so the day they subscribe becomes their resub date. I would love if shopify could add a option for changing the date of when the payment comes out.

simple as setting up the Shopify Discounts. Not a lot of options, but perfect for my needs right now and to test the model.

Really Worst, No suppport for Razorpay or any Indian Payment gateway system. Subscriptions are not supported at all. No where properly mentioned. I had to change everything near to launch date,

Works great, easy to set-up & very straightforward. Would love to be able to edit the look & feel a bit more. Just a note to anyone installing the app: You have to add the subscription widget & buttons to your customer accounts as well otherwise they won't be able to edit their subsription. Highly recommend as it's comepletely FREE compared to other subscription apps!

The app is fine for shops with small inventories with prices that never change, nor ever run promotions.

For larger inventories.. let's just say Happy Clicking. You have to click each product individually to add it to a group. Why can't I just add collections?

Then, if you are running a short term promotion, when the customer creates the subscription, they keep the promotional price from thereon. If you put your prices up, the subscription price does not change. You have to go in and manually change each contract. I don't want to offer a fixed price to our customers. I am offering a service to make their lives easier so they don't have to visit us every month to place their orders. When our prices change, the subscription price should change. Fixed pricing would only be useful if I could set an expiry date.

This app is a disappointing reflection of the current state of affairs at Shopify. Its rushed and careless release speaks volumes about the level of disregard the company has for its non–Shopify Plus merchants. It’s painfully clear that Shopify’s priorities lie almost exclusively with their high-paying enterprise clients, while the rest of us — small to mid-sized businesses — are treated as an afterthought.

The most glaring issue? Merchants cannot even manage their subscriptions through the app. This isn’t an obscure oversight — it’s a fundamental feature. And let’s be honest: the developers are fully aware of this. These are not amateurs; they know what they’re doing. The omission is deliberate, or at best, dismissive.

Will Shopify fix this? Highly unlikely. Why would they invest in improving a freebie app that doesn't generate revenue directly, especially when it's meant for the merchants they barely acknowledge? This app feels more like a checkbox on a roadmap than a genuinely useful tool.

At the end of the day, this situation reinforces what many of us have felt for a long time: unless you’re paying for Shopify Plus, you’re not worth their time. This app isn’t just broken — it’s a symptom of a broader issue of neglect and misplaced priorities.