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Overall this is a great app that has had very few kinks. Just really wish there was a way for store owners to easily look ahead on future orders. This would allow operators to better prepare and create a more efficient fulfillment process
Added this app. The options are showing twice on my product page. 1st in the normal space. 2nd showing after the footer. Tried to get support. Shopify told me to speak to the app support? Its just brings me back to shopify support.
Who can give us support for this app that does not work.
Hi there,
We have made updates that solve the problems you faced for the placement of the subscription widget
To ensure the correct placement of the subscription widget we recommend that
- If you are on a vintage theme, ensure that you have added the code snipped to the product template before turning on the app embed.
Adding the code snippet will ensure that the widget displays in the correct place on the product page. You'll have to add the code snipped to the appropriate section of the product template. See the vintage theme instructions on this page:
https://help.shopify.com/en/manual/products/purchase-options/shopify-subscriptions/setup#display-subscriptions-on-online-store.
-If you are on a 2.0 theme please ensure that the app embed is toggled to off. App embeds are only used for vintage themes.
Hope this helps! We thank you for feedback that helped with the continuous evolution of our app
Best,
Ameya Bongale
Product, Shopify Subscriptions
App doesn't work at all. People try and subscribe (I tested myself) and it still shows as 0 active subscribers. Moved from another app to this and have now lost all my subscribers - so thanks very much.
Hello,
We apologize that you ran into issues using Shopify Subscriptions.
Your feedback is valuable. Please reach out to our support teams so we can continue the conversation and assist in solving the issues.
In the meantime, there is more information on how to migrate customers from other apps to our subscriptions app. I am linking it here - https://help.shopify.com/en/manual/products/purchase-options/shopify-subscriptions/import-export
Hope this helps resolve this issue if it's related to importing exisiting contracts from another app!
Best,
Ameya Bongale
Product Manager, Subscriptions
Too many glitches. Works sometimes. Needs serious improvements.
1. If payment failed and customer updates their credit card there is no way customer can trigger and approve the payment again, they are left contacting us, we then cancel the subscription and then tell them to make a new one on the site. *Note, Shopify support is not equipped to handles these issues, we just go around in circles since they don't understand their own products.
2. When customer payment fails, no reason is given to us merchants, so we have no explanation for the customer.
3. Customer cant change or move the date, eg if they order every 6 weeks and want it to trigger at 5 weeks and reset the schedule from 6 weeks from manual payment they cant do it.
Please work on fixing these issues, otherwise, I am forced to abandoned the Shopify Subscriptions App.
Hello.
Thank you for taking the time to give us feedback and apologize that you ran into issues using Shopify Subscriptions.
I replicated the steps on the Deli Donut Blend on your store, but could not uncover any glitchy behaviour. All the variants displayed the subscription option every time.
However, if you are still running into any challenges please reach out to our support teams so we can continue the conversation and assist in solving the issues.
Best,
Ameya Bongale
Product Manager, Subscriptions
I'd give ZERO stars if I could, this app is a complete waste of time. It's pretty clear that they have no interest in fixing any of the issues when customer support advises that the best course of action is to speak to a third party dev... why would I do that when it's built by Shopify and enabled on a Shopify built theme with no alterations or any additional code. Such a joke, clearly don't know what they are doing given that it was launched after the beta version had numerous bugs.
Hello,
We're sorry you're having trouble with our app.
We are here to help and if you need any assistance you can certainly ask the support team member that you are interacting with to reach out directly to our product team.
In the meantime, our help documentation - https://help.shopify.com/en/manual/products/purchase-options/shopify-subscriptions/setup continues to be a valuable resource for information for setting up and using our app.
I hope this helps
Best,
Ameya Bongale
Product Manager, Subscriptions
User Beware! You would think that Shopify would understand the wants and needs of their store owners and the behavior of customers. In this instance at least, they have failed miserably! There is no functionality to this app except for having subscriptions that customers never want to change. All of the niceties to assist your customers or even analyse your subscriptions are gone.
At this point I don't see how we can keep this app.
Hi,
Thank you for taking the time to provide us with feedback.
While our app is designed for simple uses cases, we will inform our development team of the needs you have highlighted for the future release of our app.
We value your contribution towards the evolution of our app.
Best,
Ameya Bongale
Product, Shopify Subscriptions
The app is fine, but it's useless because of how it handles shipping rates. Basically, it only allows having 1 shipping rate. So, if you want to offer Pickup $0 and Shipping $N, you can't do it. It will always show Pickup $0. It's super important that they fix this...
Hi there,
Thank you for taking the time to provide us with feedback.
We are working on enabling shipping rates on our app. Please stay tuned !
Best,
Ameya Bongale
Product, Shopify Subscriptions
This probably has potential - but has serious limitations if you sell physical product. The biggest gap is that it will not allow the customer to select their shipping method at checkout - it just auto-selects the cheapest one and does not present any others.
Additionally it does not work with manual payment methods - does not allow your customer to pay by ACH, wire, etc..
It seems as if this was only created with low cost digital products in mind.
We apologize that you ran into issues using Shopify Subscriptions. Your feedback is crucial to us.
We’ve shared your feedback internally to support additional payment methods as well as multiple shipping options for subscriptions
We value your contribution towards the evolution of our app
Best,
Ameya Bongale
Product, Shopify Subscriptions
I'm feeling frustrated and disappointed because I've been searching for hours for a live store that uses this app to see how it works in real-time, but I haven't had any luck. even their support chat doesn't want to share any resources.
I'm surprised that the Shopify tech team hasn't created a demo store when every crappy app in the store seems to have one.
I wonder what kind of tech team is working in there, and I think someone should be held accountable for this negligence.
At first this app seemed great, but half the time there are glitches when I There is no way to see data about how many people have their subscriptions active (total) for fulfillment & no way to make all the subscriptions charge on the same day every month. You cannot edit the dates at all.
This app could be really great, but it seems it was rushed and a lot of basic functions are missing or glitchy.
