Shopify Subscriptions

We have been experiencing ongoing issues with customers not being able to modify their own subscription details properly. This has caused a lot of extra communication and confusion between our team and customers.

I have already contacted the app support team regarding this, but so far it seems that they do not consider it to be an issue on their end. This has made the communication quite difficult.

At this point, we already have many customers using subscriptions through this app, so uninstalling or switching the app is not a practical option for us. We really need these issues to be properly reviewed and fixed.

Customers are allowed to choose a subscription, get the discount and then cancel the subscription after they have used the discount for the one purchase which defeats the whole point of a subscription. Customers must not be able to cancel until a minimum of 2 successful subscriptions.

does the job, my only issue is that you cannot customize notification to let you know orders ahead of time

Need support for adding CRV to subscription products that come in a can or glass bottle and have required CRV per state regulation. CRV must be listed as a line item in the invoice and at checkout.

If there could be a way to add additional information when looking at subscriptions from within the orders section, such as adding the product code/ sku. This would be very helpful, as it would make it much easier for the customer service team when speaking to the customer to tell me directly what the product code is for an item and the customer can just simply input this code and up pops the item on their page.

I can't pause my customers subscription. Who made this?

It would be great if we had a chance to create a Draft Subscription Order on the admin panel and send it to the customer for their review and payment.

Not simple still having issues with multi pack units

excellente app, mais il manque tout de même la possibilité d'offrir une semaine gratuite aux nouveaux clients de manière native

Great idea but the app is a little buggy. Sometimes customer don't realize they've signed up for the subscription and the manage subscription page is showing us as an error for the customer. Not the best customer experience and i am hoping it will be resolved soon.