Shopify Subscriptions

impossible de déplacer une date d'échéance, ce qui parait basique, qd par ex. un abonnement ne peut commencer que dès réception d'un produit physique lié. Le reste est plutôt ok mais ça s'améliore trop lentement.

I'm mostly very happy with the Subscriptions service. A couple of feature improvements I would like to see: 1) the ability to schedule the CC charge date. Currently it recurs on the exact date the customer subscribed. It would be nice to be able to change that date to a specific date so all customers are charged on the same date. 2) the ability to configure the products within the subscription. For example, I run a wine club and would like to allow my customers to switch from Reds to Whites seasonally. Currently, they have to cancel and resubscribe to make that change.

L'app ne fonctionne tout simplement pas.
Aucune commande générée en 3 mois malgré plusieurs contrats actifs avec des moyens de paiement qui fonctionne. Plusieurs centaines d'euros de CA perdu et aucune explication ni solution de la part du service client.

an amazing sales channel that is so easy to setup and manage. Many customers don't want the hype of a club but would jump at the chance to receive regular shipments of their favorite products and get discounts for subscribing frequency. A perfect solution that does not take an army to setup and manage.

Great app makes subscriptions really easy. Would be great if emails were included in the download.

Not usable. No matter what I do, when you try to add an item to the cart, it says "Variant can only be purchased with a selling plan." I've contacted support and they have no idea what's going on either and that it's a backend problem only they can fix.

Feature request — allow merchants to set which purchase option is
pre-selected (EU/French consumer law issue)
Hello,
I run a Shopify store in France and I use Shopify Subscriptions.
On the product page, the subscription option is pre-selected by default, and
the one-time purchase option requires an active click to be chosen. As far as
I can tell from the app block settings, there is no way for a merchant to
change this — the settings only expose widget style, colours, borders and the
policy URL.
This is a problem under EU law. Article 22 of Directive 2011/83/EU requires
the trader to obtain the consumer's *express consent* to any payment, and
states that consent cannot be inferred from default options the consumer must
reject. A recurring payment commitment that is selected by default, and which
the customer must actively deselect, falls squarely within that concern.
In France, the DGCCRF enforces this strictly, and pre-ticked options are a
recognised dark pattern.
The consequence is that French and EU merchants currently cannot use the
default behaviour of the app without taking on legal risk — and disabling the
subscription widget entirely is the only workaround.
My request is simple: add a merchant-level setting to choose which option is
pre-selected, with "one-time purchase" available as the default. Ideally, also
allow "no option pre-selected", which is the safest configuration under EU law.
This would be a small setting on your side and would remove a real compliance
obstacle for every merchant selling into the European Union.
Thank you,
Julien Salut —

I would like to be able to emulate customer profiles and get better monthly reporting on run rates. Essentially it would be nice to get more information on projecting cash flows from recurring orders in our subscription models. I have also had a lot of customer reach out saying they are having a hard time to login into the platform. Overall though very easy to set up and the automated features are excellent. Lot of great value.

There is no way to reach out to customer care.

If storefront has "Toggle" Style selected - when switching the Shopify Subscriptions widget from subscription to one-time purchase, the hidden selling_plan input retains the subscription plan ID. The one-time selection is therefore NOT added to the cart as a subscription.

Tested it, thankfully did not make it live, this would really make the customers mad.

Unfortunately, this app has had a significant negative impact on our business.

The biggest issue is that when a customer changes a product variant, the purchase option automatically switches from One-time purchase to Subscribe & Save. In our experience, this resulted in customers being enrolled in subscriptions they never intended to purchase. I arrived at work on Monday morning to find that nine customers had been subscribed incorrectly, and one of our long-standing customers, who has spent over £30,000 with us, decided to stop buying from us because of the experience saying we are a company trying to deceive and scam.

I contacted Shopify Support expecting there to be a setting to keep One-time purchase selected by default regardless of variant changes. Instead, I was informed that this is simply how the app is designed and that it cannot be changed through the available settings.

If you plan to use this app, be aware that it may not work as expected straight out of the box. In our case, we needed a developer to implement a custom solution to prevent the purchase option from changing automatically.

I hope Shopify either adds a setting to control this behaviour or changes the default functionality, as it has the potential to create confusion for customers and unnecessary issues for merchants.