SimplyCost ‑ Profit Analytics

Good App Functionality, But Support Responsiveness and Transparency Need Major Improvement for Long-Term Users

The SimplyCost app itself provided good functionality for profit tracking. However, my experience with their customer support was extremely frustrating and lacked transparency, especially considering my long-term loyalty.

I had been using this app since May 9, 2017, until I uninstalled it on June 28, 2025. This means I was a loyal user for over 8 years.

Despite uninstalling, I was subsequently charged $5.34 (Bill #387820903) for the period covering June 10 - July 10, 2025.

A SimplyCost representative had previously promised me on June 14, 2025, that if uninstallation didn't coincide with the billing period, they would refund the final month.

I contacted SimplyCost directly multiple times (July 7, July 10, and via the App Store 'Get support' form on July 11) to request this promised refund, providing all necessary details. Despite these attempts, I received absolutely no response from SimplyCost.

The issue was only resolved after I escalated it to Shopify Support.
Shopify had to intervene and directly contact SimplyCost on my behalf. Only after Shopify's intervention did I finally receive an email from SimplyCost confirming the refund had been processed (on July 12, 2025). This communication was brief and contained no apology for the prior unresponsiveness or the hassle.

While the refund was eventually processed, the lack of proactive support and the complete silence from the developer until Shopify stepped in is concerning, particularly for a long-standing user like myself.

Users should be aware that resolving billing issues might require escalation.

Great app, one of our favs and something we have been using for years now! Much better way to manage costings for our business vs the standard shopify field.

Simply Cost is amazing. It has built-in "catches" and helpful tips that have enabled us to utilize so many of its wonderful features that I do not have time to take tutorials for. I am a small business and a one-person show so the tips help me see SC's capabilities. I inherited a bad system from previous manager and Shopify and Simply Cost have helped us find simple solutions to complex problems and with this dynamic duo, I have been able to get all inventory discrepancies lower and lower every year for the last 5 years. Simply Cost is our go-to for monthly inventory reports and for tracking profits as well as looking at sales data for improving ordering process, etc. And lastly, but of great importance, the customer service I have received from Simply Cost (talking to you too, Sam!!!) has been beyond stellar! In one inquiry, they resolved an issue of a "ghost in the machine" that I had been dealing with for 4 years that Shopify help had been unable to resolve and Sam at Simply Cost was able to fix from their end. Professional, responsive, and gave me a detailed explanation of how the system works on their end so I could easily understand and know that it was not something I was doing. Amazing!! Highly recommend Simply Cost without hesitation!