Single: Music, Video & Fans

Being able to seamlessly report our physical sales to Soundscan and have incredible customer service means everything!! We love working with Single Music!

Super easy to integrate & use. Took less brainpower from me than honestly any other app on shopify as long as you know your UPC!

The back-and-forth customer service was sooooo on point and so unexpectedly swift. I needed a LOT of support to get a new digital album set up and I don't think I ever had to wait more than 20 min. between emails for the next step in the process. Single Music? Yes, please.

If you're looking for a well-designed interface, smart features and killer customer support for your Shopify-powered fan club, look no further! Looking forward to working on more projects with the Single team!

I Love Single.... Joe Pillatsch is the best. He assisted me with getting my music placed in my store... I wish I could send him a bonus. The support and patience is outstanding when you are working with clients that do not know their way around technical issues... I cannot thank you enough Joe.... I send you Love, Light, Peace and Happiness always on your journey....

easy to use for Physical reporting, super fast responses and great customer service all around!

Single straight up came through to deploy my first NFT collection! They did something that had neva been done before for me to get my collection to my fans on Shopify. They communicate well and have great energy!

My team uses this app across all our clients' stores and we have been using it for years. The support is always quick, thorough, and well informed. Although reporting to SoundScan was the foundation of this app, this company consistently goes above and beyond to build features that fit my clients' ideas/goals. We've sold countless digital downloads through Single and those all work without any issue. We also worked alongside them to pull off a huge livestream event last year that had a lot of complexities within it, but all orders flowed seamlessly and the app functioned smoothly as ever! That was a big success and I'm so glad we had Single on our side to help make it a reality. Highly recommend this app and the team that runs it!

The staff at Single were extremely helpful in making sure we had everything set up correctly for our recent album release. They went above and beyond, even when our request were last minute and complicated.

The app itself was extremely easy to setup and navigate, which made it effortless to ensure all of our sales were reported correctly.

We will definitely be using Single for future releases and initiatives.

Finally - how did we not hear about this earlier? Soundscan reporting is fantastic to have. Looking forward to this being built out into a more fully-featured app.

Edit, March 2020: It's been two years, and the app still feels like rough like an unpolished beta.

Issues:
• Pain point: Track upload and metadata entry are painful: unable to upload more than 3 concurrent tracks, locked out from adding metadata for tracks during upload, unable to add track titles while 3 files are uploading.
• Bug: Creating dozens of tracks (for larger albums) at once creates track number duplicates.
• Bug: Album art randomly disappears in the dashboard.
• Bug: Physical products not always found when trying to attach a digital release.

Wishlist:
• Bulk edit tools, cloning metadata between tracks to avoid extensive manual data entry that could be avoided
• DDEX ERN support for automatically creating releases via existing music aggregator distribution flow
• Allowing metadata to be edited after locking a release
• More control over how Shopify products/collections are created, tagged, managed.
• External product fulfillment, e.g., via codebanks
• Whitelabeling / custom branding.
• Custom mailservers. Email notifications/order redemption go to spam.
• Integration with other smart link platforms (linkfire, Smarturl, etc.)
• Data analytics/retargeting/marketing options
• More extensive metadata: P-line/C-line support, publishing fields per track (PRO info, Publisher/Administrator, multiple ISWC support)