Sky Pilot ‑ Digital Downloads
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Very good product and reasonable pricing! Only issue is a slight visual bug: When we have to send users a direct download link, it brings them to a page where the download link for the file is white text on a white rectangle background, and the hit-target for the link to download is only the lowest line of text, not the entire white box. So the users frequently get back in touch saying "where exactly do I download it?"
But if the team can address that bug, I'd give it 5 stars.
EDIT: The customer service team at Sky Pilot was very polite and responsive, and fixed this css bug. Thank you Sky Pilot!
Hey there,
Thank you so much for your detailed feedback!
We’re glad to hear you’re happy with the product and pricing, and we really appreciate you bringing the visual bug to our attention. It’s great to know our customer service team was able to fix the CSS issue quickly—your satisfaction is exactly what we aim for!
If there’s ever anything more we can do for you, just reach out.
Best,
Shop Circle Team
We've used a few other apps to try to handle digital downloads, and Sky Pilot is by far my favorite. Fully functional (for my purposes, at least) in the free version, and the customer-facing experience is much better than the competition we've explored.
We use this for a package of downloads that is updated and expanded regularly, so I LOVE that it gives us the ability to update the products and push email notifications to previous purchasers.
Hey there,
Thank you so much for sharing your experience!
We’re thrilled to hear Sky Pilot has become your favorite for handling digital downloads and that the app meets your needs so well—even in the free version. It’s great to know that the ability to update products and notify previous purchasers has been helpful for your workflow!
If there’s ever anything more we can do for you, just reach out.
Best,
Shop Circle Team
Why is there no way to customize the description in the downloadable library? My item has a lot of text and now it takes half the screen with no formatting that I cannot change. Customers don't need to read all that after purchasing
Hey there,
Thank you for your review.
We understand how the product description taking up too much space on the download page can be frustrating, and we apologize for any inconvenience this has caused.
We emailed you a few days ago regarding this issue but haven’t yet received a response. In that email, we mentioned that the product description is pulled directly from your Shopify product page, and there are a couple of ways to adjust it. We’re happy to assist you with the best solution - please feel free to respond to our email, and we’ll guide you through the process.
We’re here to help, and we're looking forward to resolving this for you.
Best,
The Shop Circle Team
Ive only just started to use this app, big files take longer to upload. I did a test order and had to use my email as a log in on my website to access the file. I spoke to Nitesh who helped me disable this feature so I can access it straight away without logging in.
Hello,
Thank you for your review, and we appreciate your feedback!
We understand that large file uploads can take some time, especially with files as large as 5GB, like yours. Unfortunately, that’s just the nature of big uploads.
We also noticed you mentioned needing to use your email to log in to access the file - we’re glad Nitesh was able to assist you in disabling that feature, so you can access the file directly without logging in.
We emailed you after your review to see if there’s anything else we can do to improve your experience, but we haven’t received a response yet. If you have any other concerns or need assistance, please feel free to reach out - we’re happy to help and ensure you have the best experience possible.
Best,
The Shop Circle Team
What makes this app stand out are three things:
1 - excellent customer service anytime I have a question
2 - it makes it so easy to do things like make files from a past order expire immediately so that you can provide new files, change the files associated with a product going forward, add new downloads to a product, etc.
3 - create free downloads on the fly for customers
Hey there,
Thank you so much for the fantastic review!
We’re thrilled to hear that our customer service, ease of managing your files, and the ability to create free downloads have been helpful to you. We always aim to make things as seamless as possible, and it’s great to know that those features are adding value to your experience.
If you ever need further assistance or have more ideas for us, don’t hesitate to reach out!
Best,
The Shop Circle Team
Sky Pilot was able to take what would be a grueling task of setting up digital products for our shop and made an easy integration for us to use. This is saving us precious time to spend on other projects as well as it provides our clients a way to upload their digital content sooner!
Additionally, Nejla was very helpful over call going over the vast features of Sky Pilot. Pointing to me also helpful documentation to also set up my products using Sky Pilot (which I used). Looking forward to working with Sky Pilot in the upcoming future.
Hey there,
We're absolutely thrilled to hear about your positive experience with our app, and particularly how it has simplified the process of setting up digital products for your shop; time is indeed precious, and we're more than happy to hear that our app has allowed you to focus your efforts on other important projects!
Thank you for your anticipation towards working with Sky Pilot in the future; we're committed to ensuring that the app continues to meet your business needs!
Stay connected!
Best Regards,
The Shop Circle Team
SkyPilot is a solid piece of software that is intuitive and easy to use, and makes the digital download portion of our store seamless and worry free. Additionally, their support is top-tier (and available 24/7). When I have a question, they're helpful, kind, and excellent at what they do. Highly recommend.
Hello,
We're thrilled to hear such positive comments about Sky Pilot and its ease of use; it's wonderful to know that it is effectively serving your digital download needs, and making your shop run smoother!
Your high recommendation inspires us to continue improving and delivering a level of service that exceeds expectations; remember, we're always here for you, no matter what time it is!
Best wishes,
The Shop Circle Team
Sky Pilot was instrumental for our site launch. We found a last minute display issue on the website and the Sky Pilot developer team stepped in and fixed the issue in few hours. Also the service works as you would expect, stable and reliable. For now it is a 5 star review.
Hi there,
We're thrilled to hear that Sky Pilot was useful for your site launch and that our developer team could step in on time to fix the last minute issue; it's great to know you found our service stable and reliable!
Your kind words mean a lot to us as we continually strive to provide a high quality service to all our users and your assessment affirms that we're heading in the right direction.
If there is anything else that we can do for you, please let us know!
Warm regards,
The Shop Circle Team
My customers and I have benefitted greatly from the convenience of Sky Pilot's delivery system, and I would recommend it. I did recently run into a problem with the layout that caused some customers to be unable to click a download link, but when I chatted with Nitesh in customer service, he was able to resolve my issue in a few minutes by editing my CSS. Very happy with their service and the app overall.
Hello,
We're thrilled to hear that you and your customers are finding great benefit from our Sky Pilot's delivery system! Your kind recommendation means a lot to us!
Your experiences and insights are crucial in helping us deliver a seamless experience; we will continue striving to offer top-notch service and improve the app based on valued user feedback like yours!
If you have any further comments, suggestions or need assistance, please don't hesitate to reach out!
Best,
The Shop Circle Team
I really love using Sky Pilot for digital downloads pf my artwork. It is one of the best and user-friendly apps. I would recommend it to everyone looking to have a smooth platform for digital downloads.
The customer service is highly responsive and effective. I am ever so grateful for their help.
The person, Cherose, who just helped is awesome! solved my long-standing problem
Hi there,
Thank you so much for your wonderful review! We're glad to hear that you find Sky Pilot user-friendly and have had a positive experience with our customer service!
Recommendations like yours are exactly what we aim for, we appreciate your love for Sky Pilot and are more than happy to assist you further whenever you need; just let us know!
Best,
The Shop Circle Team
