Sky Pilot ‑ Digital Downloads
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I am new to Sky Pilot to use for customers to download my embroidery files. The set-up has been VERY user friendly! I had a question about Customer Account Integration and was able to reach customer service on a weekend. Allesandro was so informative and was to help right away. Excellent customer service and fabulous app that I am thrilled to add to my website! For sure recommend adding this app for any digital files for download.
Thank you so much for the kind words about our app and our support team, specially about Alessandro!! We really appreciate your valuable feedback and we wish you all the best with your sales.
Don't hesitate to reach out if we can be of help in anyway.
Have a nice day,
Customer Success Team
I spent 3 years and a lot of money developing a website that could sell downloadable products and our website sucked. We recently changed to shopify and this app is ESSENTIAL to sell the products on my website: www.SnowboardAddiction.com
The developer is awesome! He has implemented several of the ideas we requested including the ability to stream our videos as well as download them.
If you sell downloadable products, get this app.
Stoked on this app!
Ich kann diese App sehr empfehlen. Beeindruckt war ich, wie einfach es ist Vimeo Filme einzubinden. Ob wohl ich vorher mit der kostenlosen App von Shopify verkauft habe, war es kein Problem alle vergangenen Verkäufe zu übernehmen. Der Support hat sofort geholfen. I highly recommend this app. I was impressed how easy it is to integrate Vimeo films. Even though I had previously sold with the free Shopify app, it was no problem to take over all past sales. The support helped immediately.
Skypilot is incredible. Does exactly why I need it to do for my online training series. And the customer support kicks ass. Andrew the founder was incredibly generous with his time and patient as he walked me through the set up and integration for my store. 5 stars for Andrew. An app is only as good as its customer support. He's the man. Bottom line, Skypilot is brilliant, well designed, simple to use, highly secure and it'll make u money if you are Selling content. Thx Andrew!
Cherries
We are going live with this app today and have been impressed by the incredibly helpful and responsive support team. They helped us simplify our transition and always respond quickly with clear answers. We are confident that if we do run into any issues as we start selling our digital products with Sky Pilot the competent and friendly support staff will be able to help us right away. Highly recommend this app!
A big thank you to the staff who worked with us so far, and a very happy birthday to Sebastjan!
Thank you for choosing us. Our goal is to ensure that our app helps your business grow, and our support team will always be there for you to guarantee that. Always at your service! And...Last but not least, happy birthday to our wonderful Sebastjan 🎉
Have a lovely day,
Customer Success Team
I would highly recommend this app! Customer service is very responsive to questions even prior to install. Incredibly easy integration that you likely will not need support help even with limited technical experience. Provides file downloads based on storage limits in the app. Provides sellable streaming across multiple product variants in a snap. Literally took less than an hour to read all setup documentation and have first videos working like a charm! Your grandmother could install this app!! (sorry tech savvy grams!)
I have been using SkyPilot for almost 3 years now and am still thrilled with how easy and effortless this service makes selling digital items. Any time I've had a question (no matter how small) I get a quick, professional response. I love being able to see which of my customers have downloaded their purchases and how many times. The Access Alert feature has helped me to put a stop to several spambots/pirates/thieves and also allowed me to work with a few of my customers to secure their own email accounts. All in all, a tremendously positive experience!
Thank you so much for the kind review. Great to hear how Skypilot has been helping your business during the last 3 years, and also It's been a pleasure helping you with anything you need as we work hard to ensure our app and support team provides you with the best experience possible.
Should you need any help, feel free to reach us back. We are here 24/7 at your service 😊
Have a lovely day,
Customer Success Team
The app is very useful if you sell digital products since Shopify doesn't have its own way of doing this. Also, since we first started using the app 5 years ago, it's been updated and upgraded for better user experience. And the customer support team is VERY responsive, which is, of course, one of the most important things about any app one uses with their Shopify store. I've been working with Alessandro recently and he's awesome. Helped us fix some glitches we found in Safari, etc. and also very helpful about a recent update we did in the SkyPilot theme. Thanks Alessandro!
Thank you so much for your kind words and we appreciate the time you took to share your experience using our app 🤩. We strive to provide the best possible support and service that we could offer and it's great to hear that our support team was amazing.
We are always here and ready to assist you 24/7.
All the best with your business,
Customer Success Team
Sky pilot and the sky pilot team
First I'll talk about the team. I started messaging sky pilot for customizations in the app that suits my website, and a cooperative, lovely, smiling, professional team welcomed me.
They quickly understood my needs and started implementing them straight away. I also owe Alessandro a special thank you for all his perfect assistance and for having the time to listen, meet and implement. The team is so aligned to their business values, to assist businesses to the digital world.
As for the app itself, it is so easy to use, it has an easy interface. I couldn't have found something better than that.
Thank you so much Sky pilot. Keep it up. I would sure recommend them to anyone
Hooray!! Thank you very much for taking the time to review our app and for the wonderful comments you wrote about our app and support team, your feedback is pure gold to us. We are always happy to hear these words of encouragement.
We're more than happy to support you in your growth. Always at your service 😊
All the best,
Customer Success Team
We really enjoy using Sky Pilot as we have a ton of online courses that Sky Pilot helps with sending to our customers in an easy and effortless way. The option to "mark as fulfilled" helps save hours of work for our inventory team member for free courses and the "notify all past purchasers" option helps make sending emails to our LIVE zoom link classes simple and easy. Their customer service is great as well. I had a problem that was solved smoothly as the chat option stays open until the problem is solved. This means that if the problem isn't solved on one day, I can log on the next day and can continue chatting. Sky Pilot has dramatically improved the online course department of our business. Thank you for offering a great service.
Wow, you made our day!! Thank you for leaving us this amazing review and feedback. It's great to hear such kind comments about our app functionality and customer support team, it means a lot to us. We try our best to ensure the best experience for your customers. So, thanks for trusting us 🎉
Any other requests you may have, do not hesitate to reach out. We will be happy to help.
All the best with your business,
Customer Success Team