Sky Pilot ‑ Digital Downloads
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Seldom that one get to work with a company who response is quick and very comprehensive. When you run into problems this is exactly what one need to solve the problem.
NO!!!!!!!!!!! It doesn't give ANY clear instruction! and no human to help
too complicated, all I wanted to do is send a pdf to a customer on shopify, but there is no ability to attach a file to a customer email. Shopify suggested Sky Pilot, which wasted 2 hours of my time, on wix you can just attach the pdf in the custome inbox .....
Hi there,
We’re sorry to hear you had a frustrating experience.
Sky Pilot works by providing a link to a download page in the email, rather than attaching files directly to customer emails. This approach is based on Shopify’s proxy system and is clearly outlined in our documentation and demo store.
We also reached out to you via chat to offer assistance, but didn’t hear back. We’d be happy to help you set things up correctly and guide you through the process, so your customers can receive their PDFs without issues. Please reach out to us directly, and we’ll do everything we can to turn your experience around.
Best,
Shop Circle Team
Well, Sky Pilot is exactly what i needed for a special kind of products. Didn't know it before and asked the Support-Team who gives a quick response with simple informations. The automation is fast done and works properly. We sell E-Books and want it to fully pre-paid before send a download-link. No problem for this app. Thanks to let things be easier for the seller. Clients can find the order in their login too and click the file again. Nice gadget!
Hi there,
We're so glad to hear that Sky Pilot has met all your needs! It's fantastic to know that our app has made selling E-books and sharing download links a simpler process for you. Your satisfaction is our utmost priority.
We're also thrilled to hear that the fast response and simple information from our support team aided in your smooth experience.
Thank you for sharing your positive experience. You've given us reason to celebrate. Your feedback underscores the importance and value of providing secure, easy-to-use digital downloads for our clients.
Best wishes,
The Shop Circle Team
Great app as well and customer support 10/10, they have solved any issue i've come across, they're super quick and always very nice !!
Hey there,
Thank you so much for your amazing feedback!
We’re thrilled to hear you’re loving the app and that our customer support team has been quick, friendly, and helpful every time. Your kind words really make our day!
If there’s ever anything more we can do for you, just reach out.
Best,
Shop Circle Team
Fast and easy - we sell on line tutorials and this allows our customers to manage this 100% themselves. It has worked perfectly.
Extremely fast 24/7 support! Very helpful in getting my store up and running. All of my questions are answered in a timely manner. Would reccomend!
Thank you so much for leaving us a fantastic review. We are delighted to hear you are very satisfied with our app and support; and also, your kind words motivate us to keep giving our best.
Should you need any help, feel free to reach us back 😊
Have a lovely day,
Customer Success Team
To anyone out there that is after an app to attach files/downloads to a product then we can't speak more highly of this one. The creator is easy to get hold of when needing assistance and also to make changes to the app. Highly recommend this
Excellent App, integrates very well
POSITIVES:
-downloads are fulfilled automatically whilst still keeping regular products on manual fulfillment (if you've chosen that)
-you can set the amount of times a product can be downloaded
-integrates seamlessly into the checkout process
-people can download your product directly from your website (using the provided email link)
I highly recommend this app to anyone starting in digital downloads, takes seconds to signup and seconds to integrate.
I am very happy with it.
Outstanding customer service! Sometimes its hard to find excellent customer service AFTER you have purchased a product. But Andrew was very helpful and responsive anytime I needed help setting up or customizing SkyPilot with our theme. Your help and support is very much appreciated and I would definitely recommend this product.
***UPDATE: I had to write another review. Several months after having purchased the app, the customer service is still outstanding! Andrew is very responsive and always happy to help. And the Sky Pilot app is excellent. Its easy to use, easy to set up and it does exactly what it says. 5 Stars across the board.
