Sky Pilot ‑ Digital Downloads
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My business has been a long time partner with SkyPilot for many years. I recently had an incident in file transfers where Shopify changed a handle, causing large amount of file disconnects. After reaching out to SkyPilot, they stepped right in to help me reset many download filing links so that my customers could continue having access to what they had digitally purchased. It’s taken a bit of work but now everything is all straightened out. Thank you SkyPilot! Onward to new horizons!
Thank you for your kind words and for being a long-time partner with SkyPilot! We're glad to hear that our team could assist you in resolving the file transfer issues you experienced. Your success means a lot to us, and we appreciate your understanding as we worked through the situation together. If you ever need further assistance, don’t hesitate to reach out. Here's to new horizons ahead!
Best,
The Shop Circle Team
As a business owner selling digital sewing patterns on Shopify, I needed a delivery system that was reliable, professional, and easy for my customers to use. Sky Pilot has delivered on all of that. The setup was simple, file management is organized, and the branded download experience makes everything feel cohesive with my store.
What I appreciate most is that it just works. My customers receive their files quickly and without confusion. Whenever I’ve had questions, support has been responsive and helpful. For anyone selling digital products and wanting a smooth, polished delivery experience, I highly recommend Sky Pilot.
Hi there,
Thank you so much for the 5-star review!
We love hearing that Sky Pilot is the perfect fit for your digital sewing patterns. We know how important it is for creative businesses to maintain a professional, "cohesive" brand experience from the product page all the way to the final download.
It’s great to know that your customers are receiving their files quickly and without confusion—that’s exactly what we aim for! We appreciate your high recommendation and are honored to be the delivery partner for your beautiful designs.
If you ever need anything as your store grows, we’re always here to help!
Best,
Shop Circle Team
This app - OMG it is awesome!
It is so great, and the customer service is oustanding.
Do not use any other app!
We are happy to know that our app and customer support fulfilled your expectations 🎉. Thanks for trusting us and for this fantastic review!
We are always here to help 24/7!!
Have a lovely day,
Customer Success Team
Good free features
Thank you for your positive feedback! We're thrilled to hear that you appreciate the free features of Sky Pilot. Your satisfaction means a lot to us, and we’re glad to be able to provide tools that enhance your experience. If you have any additional thoughts or suggestions, feel free to share!
Best,
The Shop Circle Team
very helpful
Thank you for your positive feedback! We're thrilled to hear that you found Sky Pilot helpful. Your support means a lot to us, and we're here to continue providing you with the best experience possible. If you ever have more feedback or questions, please don't hesitate to reach out.
Best,
The Shop Circle Team
I’ve used Sky Pilot for several years, and unfortunately I’ve had ongoing issues throughout that time.The biggest problem is poor bandwidth speed and server instability. Downloads regularly drop out, and customers are often disconnected partway through. The real kicker is that you’re still charged for the data used even when customers can’t access or complete the download. If a customer gets booted at 20–50%, you still pay for that bandwidth. Over time, those failed downloads add up very quickly expect $700–$1,000 USD bills if you’re running any kind of volume.I’ve raised these issues multiple times, including phone calls with management. Each time, the explanation is the same: blame is placed on their wholesale provider (Amazon servers). Occasionally I receive a small discount (usually around 10%) on a very large bill, but nothing meaningful is done to fix the underlying performance issues.Billing is another major concern. The system is confusing and feels poorly designed. I even raised concerns with Shopify, and the response around billing was vague and uncomfortable. If you’re on a custom plan and try to reduce your data usage to save money, you can be charged immediately for the new plan on top of what you’ve already paid for the month, effectively double-charging you. When questioned, support suggests changing plans only on the exact day your billing period expires which is hardly a practical solution.At this point, there are new options on Shopify offering unlimited data, better speeds, and clearer pricing. If you’re a small business trying to control costs and deliver a reliable experience to customers, it’s absolutely worth shopping around.
Hi there,
Thank you for your long-standing loyalty over the past 8 years. We sincerely value our history with you, and it’s disappointing to hear that you've been feeling this frustration.
We’ve sent a detailed personal email to you today addressing each of your concerns—specifically regarding the technical nature of CDN delivery via Amazon CloudFront and how Shopify’s Billing API handles mid-cycle plan changes.
While we stand behind the stability of our infrastructure, which serves thousands of high-volume merchants globally, we hear your concerns about cost and flexibility. To that end, we have proposed a significant, exclusive discount and a new technical workaround (Link Selling) that would effectively eliminate your bandwidth overage concerns.
We are committed to turning this experience around for you and hope we can continue our partnership on this new footing. We look forward to hearing back from you via email so we can get these updates in place!
Best regards,
Shop Circle Team
I have had nothing but issues since we installed this app, tons of fake accounts have been set up and many fraudulent purchases have been made
Hello,
We take all feedback seriously, but we need to clarify a misunderstanding regarding Sky Pilot’s functionality.
Sky Pilot is strictly a digital file delivery application. Our sole role is to allow merchants to attach files to products and deliver them to their customers. We have no involvement in the creation of customer accounts or the processing of purchases. Any issues related to fraudulent orders or fake accounts are entirely outside of our system and should be addressed directly with Shopify.
While we cannot intervene in matters beyond the scope of our app, we remain available to assist with any questions or support related to file delivery and app functionality.
Please contact our support team if we can be of assistance in those areas.
Best regards,
Shop Circle Team
Love sky pilot, they always are accommodating to my requests, support is great. Have used to deliver hundreds of thousands of downloads over multiple years. - highly reccomend
Hey there,
Thank you so much for your kind words!
We’re thrilled to hear you’ve had such a great experience with Sky Pilot over the years and that our team has been accommodating and supportive. Delivering hundreds of thousands of downloads is no small feat, and we’re honored to be part of your success!
If there’s ever anything more we can do for you, just reach out.
Best,
Shop Circle Team
a very shitty app
This is my first time selling a digital good - a video course. As a newbie, it was super straightforward and intuitive to get set up with Sky Pilot. And the only time I did have a question and used the live chat, I heard back from Saro instantly, and my question was answered straightaway. So far, so good!
Hey there,
Thank you so much for your kind words!
We’re thrilled to hear your first experience selling a digital product went smoothly and that Saro was able to help you instantly via live chat. Your feedback really makes our day!
If there’s ever anything more we can do for you, just reach out.
Best,
Shop Circle Team
