Sky Pilot ‑ Digital Downloads
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In base alla valutazione
I found it very good, the customer service responds even on Sundays
Hi there,
It's music to our ears knowing that you've found our app to fit your needs!
Our team makes it a point to be available for our users even during weekends, so we're thrilled that our dedication to customer service has resonated with you; your appreciation motivates us to strengthen our commitments more!
Thank you for taking the time to share your positive experience with our app!
Best,
The Shop Circle Team
The best app for digital downloads in my opinion. Fair pricing, lot of options and most of all an unbelievable support team.
Hello there!
Wow, such a stellar review! We at Shop Circle are thrilled to hear you've had a great experience using Sky Pilot for your digital downloads. Knowing you appreciate our fair pricing and array of options brings us immense joy.
But the cherry on top is definitely your kind words about our support team. We strive every day to offer unbeatable support to our users, and it’s fantastic to learn we're making the mark on this front.
Your feedback has truly brightened our day. Thank you for choosing Sky Pilot and for taking the time to leave such a fantastic review!
Best regards,
The Shop Circle Team
Ottimo servizio di assistenza, rapidissimo ed estremamente efficace nel risolvere qualsiasi problematica si sia presentata.
Thank you for taking the time to rate our app!
We appreciate all feedback and take it seriously in order to create a better experience for our users. We are so glad that you found value in our product and thank you for sharing your support with us.
Thank you for being a valued part of our community!
All the best,
Customer Success Team
Applicazione davvero molto intuitiva e completa. Semplice, facile da configurare ed assistenza con operatore italiano. Grazie ad Alessandro che mi ha fornito le informazioni che volevo. Consiglio TOP!
We can’t thank you enough for the kind words! It always warms our hearts to hear that you've found our app very helpful and about your great experience with our support team, especially with Alessandro 😊
Have a lovely day,
Customer Success Team
Good free features
Thank you for your positive feedback! We're thrilled to hear that you appreciate the free features of Sky Pilot. Your satisfaction means a lot to us, and we’re glad to be able to provide tools that enhance your experience. If you have any additional thoughts or suggestions, feel free to share!
Best,
The Shop Circle Team
very helpful
Thank you for your positive feedback! We're thrilled to hear that you found Sky Pilot helpful. Your support means a lot to us, and we're here to continue providing you with the best experience possible. If you ever have more feedback or questions, please don't hesitate to reach out.
Best,
The Shop Circle Team
I’ve used Sky Pilot for several years, and unfortunately I’ve had ongoing issues throughout that time.The biggest problem is poor bandwidth speed and server instability. Downloads regularly drop out, and customers are often disconnected partway through. The real kicker is that you’re still charged for the data used even when customers can’t access or complete the download. If a customer gets booted at 20–50%, you still pay for that bandwidth. Over time, those failed downloads add up very quickly expect $700–$1,000 USD bills if you’re running any kind of volume.I’ve raised these issues multiple times, including phone calls with management. Each time, the explanation is the same: blame is placed on their wholesale provider (Amazon servers). Occasionally I receive a small discount (usually around 10%) on a very large bill, but nothing meaningful is done to fix the underlying performance issues.Billing is another major concern. The system is confusing and feels poorly designed. I even raised concerns with Shopify, and the response around billing was vague and uncomfortable. If you’re on a custom plan and try to reduce your data usage to save money, you can be charged immediately for the new plan on top of what you’ve already paid for the month, effectively double-charging you. When questioned, support suggests changing plans only on the exact day your billing period expires which is hardly a practical solution.At this point, there are new options on Shopify offering unlimited data, better speeds, and clearer pricing. If you’re a small business trying to control costs and deliver a reliable experience to customers, it’s absolutely worth shopping around.
Hi there,
Thank you for your long-standing loyalty over the past 8 years. We sincerely value our history with you, and it’s disappointing to hear that you've been feeling this frustration.
We’ve sent a detailed personal email to you today addressing each of your concerns—specifically regarding the technical nature of CDN delivery via Amazon CloudFront and how Shopify’s Billing API handles mid-cycle plan changes.
While we stand behind the stability of our infrastructure, which serves thousands of high-volume merchants globally, we hear your concerns about cost and flexibility. To that end, we have proposed a significant, exclusive discount and a new technical workaround (Link Selling) that would effectively eliminate your bandwidth overage concerns.
We are committed to turning this experience around for you and hope we can continue our partnership on this new footing. We look forward to hearing back from you via email so we can get these updates in place!
Best regards,
Shop Circle Team
I have had nothing but issues since we installed this app, tons of fake accounts have been set up and many fraudulent purchases have been made
Hello,
We take all feedback seriously, but we need to clarify a misunderstanding regarding Sky Pilot’s functionality.
Sky Pilot is strictly a digital file delivery application. Our sole role is to allow merchants to attach files to products and deliver them to their customers. We have no involvement in the creation of customer accounts or the processing of purchases. Any issues related to fraudulent orders or fake accounts are entirely outside of our system and should be addressed directly with Shopify.
While we cannot intervene in matters beyond the scope of our app, we remain available to assist with any questions or support related to file delivery and app functionality.
Please contact our support team if we can be of assistance in those areas.
Best regards,
Shop Circle Team
Love sky pilot, they always are accommodating to my requests, support is great. Have used to deliver hundreds of thousands of downloads over multiple years. - highly reccomend
Hey there,
Thank you so much for your kind words!
We’re thrilled to hear you’ve had such a great experience with Sky Pilot over the years and that our team has been accommodating and supportive. Delivering hundreds of thousands of downloads is no small feat, and we’re honored to be part of your success!
If there’s ever anything more we can do for you, just reach out.
Best,
Shop Circle Team
a very shitty app
