Sky Pilot ‑ Digital Downloads
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Everything works perfectly, customer service is 10/10... Always fast and they resolve my issues immediately with their suggestions...
Easy to use and better than other apps I've used before.
If you're planning to sell digital products on Shopify, this app is the one you should use.
Todo funciona perfectamente, el servicio al cliente es un 10/10... Siempre rápido y resuelven mis problemas de forma inmediata con sus sugerencias...
Fácil de usar y mejor que otras apps que haya utilizado antes.
Si piensan vender productos digitales en Shopify esta app es la que deben usar.
Hey there,
Wow, thank you so much for the 10/10 rating and such a glowing recommendation!
We are incredibly proud to hear that our app stands out as the best choice for you compared to others you’ve used. Providing fast, immediate solutions and a seamless user experience is exactly what we strive for, so hearing that our suggestions have helped you resolve issues right away is fantastic.
Thank you for choosing us to power your digital product sales on Shopify. We’re honored to be "the one" for your business!
Best,
Shop Circle Team
I am extremely satisfied with the SkyPilot app! It works perfectly for selling digital products, and it makes everything simple and professional.
What I value the most is their amazing support — they are lightning fast, very helpful, and every request or question is solved without any problem. The communication is smooth, and they even adjusted small details exactly as I needed for my store.
This is by far one of the best app support experiences I’ve ever had.
Highly recommended!
Thank you SkyPilot!
Hey there,
Wow, thank you so much for this incredible review!
We are so happy to hear that Sky Pilot is helping you run a professional digital storefront. Our team takes great pride in being "lightning fast" and flexible enough to adjust those small details that make a big difference for your specific store needs.
Hearing that this is one of the best support experiences you’ve ever had is the highest compliment we could receive. It was a pleasure working with you to get everything exactly how you wanted it!
We’re honored to be part of your success. If you ever need anything else as you grow, you know where to find us!
Best,
Shop Circle Team
I have been using the free version of this app for a few months. It's quite easy to set up and does exactly what I was looking for. Recently, our customers let us know that they couldn't download our files on their Android phones, as the "download" button was not visible. I couldn't solve the problem myself, so I contacted support and they responded within a few minutes and solved the problem right away. I am very thankful for their help, despite me using the free version. Would recommend if you are a small business and looking to share files with customers!
Hey there,
Thank you so much for sharing your experience!
We’re thrilled to hear the app has been easy to set up and working well for you. It’s great to know our support was able to quickly fix the Android download issue—helping you succeed is always our priority, no matter the plan you’re on. Your recommendation means a lot!
If there’s ever anything else you need, just reach out.
Best,
Shop Circle Team
Very good product and reasonable pricing! Only issue is a slight visual bug: When we have to send users a direct download link, it brings them to a page where the download link for the file is white text on a white rectangle background, and the hit-target for the link to download is only the lowest line of text, not the entire white box. So the users frequently get back in touch saying "where exactly do I download it?"
But if the team can address that bug, I'd give it 5 stars.
EDIT: The customer service team at Sky Pilot was very polite and responsive, and fixed this css bug. Thank you Sky Pilot!
Hey there,
Thank you so much for your detailed feedback!
We’re glad to hear you’re happy with the product and pricing, and we really appreciate you bringing the visual bug to our attention. It’s great to know our customer service team was able to fix the CSS issue quickly—your satisfaction is exactly what we aim for!
If there’s ever anything more we can do for you, just reach out.
Best,
Shop Circle Team
We've used a few other apps to try to handle digital downloads, and Sky Pilot is by far my favorite. Fully functional (for my purposes, at least) in the free version, and the customer-facing experience is much better than the competition we've explored.
We use this for a package of downloads that is updated and expanded regularly, so I LOVE that it gives us the ability to update the products and push email notifications to previous purchasers.
Hey there,
Thank you so much for sharing your experience!
We’re thrilled to hear Sky Pilot has become your favorite for handling digital downloads and that the app meets your needs so well—even in the free version. It’s great to know that the ability to update products and notify previous purchasers has been helpful for your workflow!
If there’s ever anything more we can do for you, just reach out.
Best,
Shop Circle Team
Why is there no way to customize the description in the downloadable library? My item has a lot of text and now it takes half the screen with no formatting that I cannot change. Customers don't need to read all that after purchasing
Hey there,
Thank you for your review.
We understand how the product description taking up too much space on the download page can be frustrating, and we apologize for any inconvenience this has caused.
We emailed you a few days ago regarding this issue but haven’t yet received a response. In that email, we mentioned that the product description is pulled directly from your Shopify product page, and there are a couple of ways to adjust it. We’re happy to assist you with the best solution - please feel free to respond to our email, and we’ll guide you through the process.
We’re here to help, and we're looking forward to resolving this for you.
Best,
The Shop Circle Team
Ive only just started to use this app, big files take longer to upload. I did a test order and had to use my email as a log in on my website to access the file. I spoke to Nitesh who helped me disable this feature so I can access it straight away without logging in.
Hello,
Thank you for your review, and we appreciate your feedback!
We understand that large file uploads can take some time, especially with files as large as 5GB, like yours. Unfortunately, that’s just the nature of big uploads.
We also noticed you mentioned needing to use your email to log in to access the file - we’re glad Nitesh was able to assist you in disabling that feature, so you can access the file directly without logging in.
We emailed you after your review to see if there’s anything else we can do to improve your experience, but we haven’t received a response yet. If you have any other concerns or need assistance, please feel free to reach out - we’re happy to help and ensure you have the best experience possible.
Best,
The Shop Circle Team
What makes this app stand out are three things:
1 - excellent customer service anytime I have a question
2 - it makes it so easy to do things like make files from a past order expire immediately so that you can provide new files, change the files associated with a product going forward, add new downloads to a product, etc.
3 - create free downloads on the fly for customers
Hey there,
Thank you so much for the fantastic review!
We’re thrilled to hear that our customer service, ease of managing your files, and the ability to create free downloads have been helpful to you. We always aim to make things as seamless as possible, and it’s great to know that those features are adding value to your experience.
If you ever need further assistance or have more ideas for us, don’t hesitate to reach out!
Best,
The Shop Circle Team
Sky Pilot was able to take what would be a grueling task of setting up digital products for our shop and made an easy integration for us to use. This is saving us precious time to spend on other projects as well as it provides our clients a way to upload their digital content sooner!
Additionally, Nejla was very helpful over call going over the vast features of Sky Pilot. Pointing to me also helpful documentation to also set up my products using Sky Pilot (which I used). Looking forward to working with Sky Pilot in the upcoming future.
Hey there,
We're absolutely thrilled to hear about your positive experience with our app, and particularly how it has simplified the process of setting up digital products for your shop; time is indeed precious, and we're more than happy to hear that our app has allowed you to focus your efforts on other important projects!
Thank you for your anticipation towards working with Sky Pilot in the future; we're committed to ensuring that the app continues to meet your business needs!
Stay connected!
Best Regards,
The Shop Circle Team
SkyPilot is a solid piece of software that is intuitive and easy to use, and makes the digital download portion of our store seamless and worry free. Additionally, their support is top-tier (and available 24/7). When I have a question, they're helpful, kind, and excellent at what they do. Highly recommend.
Hello,
We're thrilled to hear such positive comments about Sky Pilot and its ease of use; it's wonderful to know that it is effectively serving your digital download needs, and making your shop run smoother!
Your high recommendation inspires us to continue improving and delivering a level of service that exceeds expectations; remember, we're always here for you, no matter what time it is!
Best wishes,
The Shop Circle Team
