Sky Pilot ‑ Digital Downloads
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Good free features
Thank you for your positive feedback! We're thrilled to hear that you appreciate the free features of Sky Pilot. Your satisfaction means a lot to us, and we’re glad to be able to provide tools that enhance your experience. If you have any additional thoughts or suggestions, feel free to share!
Best,
The Shop Circle Team
very helpful
Thank you for your positive feedback! We're thrilled to hear that you found Sky Pilot helpful. Your support means a lot to us, and we're here to continue providing you with the best experience possible. If you ever have more feedback or questions, please don't hesitate to reach out.
Best,
The Shop Circle Team
I’ve used Sky Pilot for several years, and unfortunately I’ve had ongoing issues throughout that time.The biggest problem is poor bandwidth speed and server instability. Downloads regularly drop out, and customers are often disconnected partway through. The real kicker is that you’re still charged for the data used even when customers can’t access or complete the download. If a customer gets booted at 20–50%, you still pay for that bandwidth. Over time, those failed downloads add up very quickly expect $700–$1,000 USD bills if you’re running any kind of volume.I’ve raised these issues multiple times, including phone calls with management. Each time, the explanation is the same: blame is placed on their wholesale provider (Amazon servers). Occasionally I receive a small discount (usually around 10%) on a very large bill, but nothing meaningful is done to fix the underlying performance issues.Billing is another major concern. The system is confusing and feels poorly designed. I even raised concerns with Shopify, and the response around billing was vague and uncomfortable. If you’re on a custom plan and try to reduce your data usage to save money, you can be charged immediately for the new plan on top of what you’ve already paid for the month, effectively double-charging you. When questioned, support suggests changing plans only on the exact day your billing period expires which is hardly a practical solution.At this point, there are new options on Shopify offering unlimited data, better speeds, and clearer pricing. If you’re a small business trying to control costs and deliver a reliable experience to customers, it’s absolutely worth shopping around.
Hi there,
Thank you for your long-standing loyalty over the past 8 years. We sincerely value our history with you, and it’s disappointing to hear that you've been feeling this frustration.
We’ve sent a detailed personal email to you today addressing each of your concerns—specifically regarding the technical nature of CDN delivery via Amazon CloudFront and how Shopify’s Billing API handles mid-cycle plan changes.
While we stand behind the stability of our infrastructure, which serves thousands of high-volume merchants globally, we hear your concerns about cost and flexibility. To that end, we have proposed a significant, exclusive discount and a new technical workaround (Link Selling) that would effectively eliminate your bandwidth overage concerns.
We are committed to turning this experience around for you and hope we can continue our partnership on this new footing. We look forward to hearing back from you via email so we can get these updates in place!
Best regards,
Shop Circle Team
I have had nothing but issues since we installed this app, tons of fake accounts have been set up and many fraudulent purchases have been made
Hello,
We take all feedback seriously, but we need to clarify a misunderstanding regarding Sky Pilot’s functionality.
Sky Pilot is strictly a digital file delivery application. Our sole role is to allow merchants to attach files to products and deliver them to their customers. We have no involvement in the creation of customer accounts or the processing of purchases. Any issues related to fraudulent orders or fake accounts are entirely outside of our system and should be addressed directly with Shopify.
While we cannot intervene in matters beyond the scope of our app, we remain available to assist with any questions or support related to file delivery and app functionality.
Please contact our support team if we can be of assistance in those areas.
Best regards,
Shop Circle Team
Love sky pilot, they always are accommodating to my requests, support is great. Have used to deliver hundreds of thousands of downloads over multiple years. - highly reccomend
Hey there,
Thank you so much for your kind words!
We’re thrilled to hear you’ve had such a great experience with Sky Pilot over the years and that our team has been accommodating and supportive. Delivering hundreds of thousands of downloads is no small feat, and we’re honored to be part of your success!
If there’s ever anything more we can do for you, just reach out.
Best,
Shop Circle Team
a very shitty app
This is my first time selling a digital good - a video course. As a newbie, it was super straightforward and intuitive to get set up with Sky Pilot. And the only time I did have a question and used the live chat, I heard back from Saro instantly, and my question was answered straightaway. So far, so good!
Hey there,
Thank you so much for your kind words!
We’re thrilled to hear your first experience selling a digital product went smoothly and that Saro was able to help you instantly via live chat. Your feedback really makes our day!
If there’s ever anything more we can do for you, just reach out.
Best,
Shop Circle Team
Everything works perfectly, customer service is 10/10... Always fast and they resolve my issues immediately with their suggestions...
Easy to use and better than other apps I've used before.
If you're planning to sell digital products on Shopify, this app is the one you should use.
Todo funciona perfectamente, el servicio al cliente es un 10/10... Siempre rápido y resuelven mis problemas de forma inmediata con sus sugerencias...
Fácil de usar y mejor que otras apps que haya utilizado antes.
Si piensan vender productos digitales en Shopify esta app es la que deben usar.
Hey there,
Wow, thank you so much for the 10/10 rating and such a glowing recommendation!
We are incredibly proud to hear that our app stands out as the best choice for you compared to others you’ve used. Providing fast, immediate solutions and a seamless user experience is exactly what we strive for, so hearing that our suggestions have helped you resolve issues right away is fantastic.
Thank you for choosing us to power your digital product sales on Shopify. We’re honored to be "the one" for your business!
Best,
Shop Circle Team
I am extremely satisfied with the SkyPilot app! It works perfectly for selling digital products, and it makes everything simple and professional.
What I value the most is their amazing support — they are lightning fast, very helpful, and every request or question is solved without any problem. The communication is smooth, and they even adjusted small details exactly as I needed for my store.
This is by far one of the best app support experiences I’ve ever had.
Highly recommended!
Thank you SkyPilot!
Hey there,
Wow, thank you so much for this incredible review!
We are so happy to hear that Sky Pilot is helping you run a professional digital storefront. Our team takes great pride in being "lightning fast" and flexible enough to adjust those small details that make a big difference for your specific store needs.
Hearing that this is one of the best support experiences you’ve ever had is the highest compliment we could receive. It was a pleasure working with you to get everything exactly how you wanted it!
We’re honored to be part of your success. If you ever need anything else as you grow, you know where to find us!
Best,
Shop Circle Team
I have been using the free version of this app for a few months. It's quite easy to set up and does exactly what I was looking for. Recently, our customers let us know that they couldn't download our files on their Android phones, as the "download" button was not visible. I couldn't solve the problem myself, so I contacted support and they responded within a few minutes and solved the problem right away. I am very thankful for their help, despite me using the free version. Would recommend if you are a small business and looking to share files with customers!
Hey there,
Thank you so much for sharing your experience!
We’re thrilled to hear the app has been easy to set up and working well for you. It’s great to know our support was able to quickly fix the Android download issue—helping you succeed is always our priority, no matter the plan you’re on. Your recommendation means a lot!
If there’s ever anything else you need, just reach out.
Best,
Shop Circle Team
