Sky Pilot ‑ Digital Downloads
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Iris was great. Patient and knowledgeable.
Utilisation simple et intuitive pour ma boutique en ligne shopify
Seul bémol sur shopify il faut télécharger un pdf pour chaque option du produit :(
Merci beaucoup pour votre retour positif sur notre application Sky Pilot ! Nous sommes ravis d'apprendre que vous avez trouvé son utilisation simple et intuitive pour votre boutique en ligne Shopify.
Nous comprenons votre frustration concernant la nécessité de télécharger un PDF pour chaque option de produit, et nous apprécions que vous ayez pris le temps de nous faire part de ce bémol. Votre retour est précieux et nous aide à améliorer notre service.
N'hésitez pas à nous faire part d'autres préoccupations ou suggestions que vous pourriez avoir.
Cordialement,
L'équipe Shop Circle
My business has been a long time partner with SkyPilot for many years. I recently had an incident in file transfers where Shopify changed a handle, causing large amount of file disconnects. After reaching out to SkyPilot, they stepped right in to help me reset many download filing links so that my customers could continue having access to what they had digitally purchased. It’s taken a bit of work but now everything is all straightened out. Thank you SkyPilot! Onward to new horizons!
Thank you for your kind words and for being a long-time partner with SkyPilot! We're glad to hear that our team could assist you in resolving the file transfer issues you experienced. Your success means a lot to us, and we appreciate your understanding as we worked through the situation together. If you ever need further assistance, don’t hesitate to reach out. Here's to new horizons ahead!
Best,
The Shop Circle Team
No system or program is completely perfect and without flaw, but despite some very unique bumps in the road that initially stumped Sky Pilot, I have been impressed by their determination to troubleshoot any issues we have encountered and resolve them. Their "round-the-clock" service has been much appreciated and utilized by our company.
I like that Danna sent a video to assist me. Thank you!
Hey there,
Thank you so much for the feedback! We’re really glad to hear that Danna’s video was helpful—we find that showing rather than just telling often makes things much easier.
We always strive for a 5-star experience, so we’d love to know if there is anything specific we could do to improve or any features you'd like to see added to the app. Our goal is to make the experience perfect for you!
Feel free to reach out to us directly if you have any suggestions. Thanks again for your support!
Best,
Shop Circle Team
Customer service is great! They are very helpful with resolving any issues. Adding files is super easy.
Hey there,
Thank you so much for your kind words!
We’re really glad to hear you’ve found our customer service helpful and that adding files is easy!
That said, we’d be happy to help make your experience even better—if there’s anything we can do to earn that 5th star, please reach out to our CX team; they’ll be happy to assist immediately!
Best,
Shop Circle Team
It's a little difficult to ensure all the things are done properly
Hello there,
Thank you for your feedback; we appreciate you taking the time to share your thoughts.
We’d like to better understand the areas where you’ve found the app difficult to set up- if there’s anything specific you need assistance with or any questions you have, please let us know. We’re committed to making sure everything works smoothly for you and are here to help in any way we can.
Best,
The Shop Circle Team
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Hey there,
Thank you for the 4-star rating! We’re glad to have you using the app.
We are always looking for ways to improve, so if there is anything specific we can do to make your experience even better—or anything you'd like to see added to the app—please feel free to reach out and let us know. We’d love to earn that 5th star from you!
Wishing you great success with your store.
Best,
Shop Circle Team
Hey there!
Thank you for sharing your experience with our app! We're thrilled to hear you're enjoying it and finding it useful for connecting with your customers. Your support means a lot to us!
We noticed you left us a 4-star review. While we're pleased with your feedback, we want to ensure your experience is exceptional. If there's anything we can do to improve, or if you want to highlight any challenges you've faced, please let us know. We're here to help!
Your insights are invaluable as we strive to enhance our app!
Thank you!
