Tiny SEO Speed Image Optimizer
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This is the second app that we are using from this company. They are beautiful people who extend themselves way beyond the call of duty to help us make our Shopify store an excellent and exceptional experience and to be able to provide quality products and services to our customers. They will do the same for you and your company.
Terrible experience. It made all the video thumbnails the main photo image. I had to manually go in and rearrange every product image in my store to get the correct main image back. It claims you can restore images but you have to do it one by one and there is no clear place to even do so. Even worse, it reduced the visual quality of all my images. And yes it was noticeable!
To anyone reading this - If you have any kind of issue or need help with your store speed - our customer support is available on our app or through email. We will help you as much as we can!
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Old response:
We were able to reach out to the customer and figured out that the quality of the images was not effected and our app optimized 320 MB from 400+ images. We also optimized the image filenames and ALT texts which will increase image search results!
We explained the issue with videos being put to the front of the image gallery after optimization and the merchant gave great advice to add a warning for all merchants that this might happen. It was implemented within a hour.
The merchant told us that they would reconsider the review, but started completely ignoring us after we refunded them all charges and implemented all of their suggestions.
thank you for support
Great support
Great app and good customer support!
Easy to use and great optimization of our website!
super duper customer service! And great app
Application au top et surtout et le support est top !
Great Support. Recommended!!!
customer support was simple, clear and concise
