Tiny SEO Speed Image Optimizer
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This app has been brilliant, largely thanks to the AMAZING customer support. I got in touch with their support with a question and received a super-quick reply from an actual person not an auto generated AI response, as you so often get these days.
Julia answered my question and also suggested a few other ways I could get more from the app’s configuration. When I got stuck, she even helped fix things for me, which is perfect for owner-operated small businesses where you’re wearing all the hats!
We’re based in New Zealand, so time zones don’t always work in our favour, but these guys have real people available 24/7. I seriously can’t fault the app or the support so far.
So far very happy with our experience with Tiny SEO, one time setup is usually enough and I don't need to revisit to check if everything is getting updated. Our store gets new products everyday, so this is important for us. Customer service is within a few minutes reach and they know their product very well.
I had a fantastic experience with Julia from TinySEO! Their service was incredibly helpful, professional, and easy to work with. They provided excellent guidance to improve my website’s SEO and took the time to make sure I understood the recommendations and how to implement them.
I really appreciated their attention to detail, responsiveness, and willingness to help throughout the entire process. Thanks to their support, I now have a much better understanding of SEO.
I highly recommend TinySEO to anyone looking for reliable, professional, and genuinely helpful SEO support.
Fast, smart and intuitive app. Beginners and non-developers can use it too, without a problem. Their customer support is superb, and proactive with suggesting things you can improve on the website. Highly recommended.
Really pleased with this app. It's improved my traffic and has given me invaluable insight in terms of improvements. Support staff are helpful, and work quickly.
Easy setup with outstanding support
Setting up TinySEO has been a smooth and straightforward experience. I did run into a duplicate JSON-LD conflict caused by a previous app, but Chris was instrumental in helping me resolve it quickly and efficiently. The app is well-built and the support team clearly knows their stuff. Looking forward to seeing the improvements in Google rankings — highly recommend!
I downloaded this app accidentally and immediately deleted it when I realized it was not the app I was looking for. I did not explore the app or use its features.
My concern was never simply about receiving a refund. The refund was appreciated, but that was not the reason for my review.
What I find concerning is the way the response to my review makes it sound as though I needed this app, needed the company’s assistance, or was somehow unhappy because I did not accept their help. That is not what happened.
My business does not primarily sell online. Most of my sales are in person, and I mainly use my website for customers to view my products and for sharing links. I therefore had no reason to need the optimization services being described in the response.
I also want to address the statement that my store “optimized images” and “activated asset preloading.” I did not intentionally explore or use these services. I downloaded the app accidentally and deleted it immediately because it was not what I was looking for.
Since uninstalling the app, I have also received multiple emails, including emails with subject lines such as “What would it take to get you back?” I consider these unnecessary, particularly since I have already uninstalled the app and have no interest in using it again.
I understand that Shopify handles billing and I appreciate that the charge was refunded. However, repeatedly explaining how your company tried to help me does not address the actual point: I did not need the app or your services in the first place.
I am entitled to leave an honest review based on my experience. I wish the company well, but I am not interested in the product and would simply like my decision to be respected. Received 8 emails in total.
If you're reading this review and our reply - please reach out to us. We have a team working 24/7 and will resolve any billing issues asap. Also ask us for extra tips on your store and we will make It your worthwhile!
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The initial review was that the merchant got charged after they uninstalled our app.
We understand that It might be confusing why Shopify is charging after an uninstallation and when the merchant reached out - we refunded with no questions asked as we always do.
Still the merchant left a review which first version said "I sent a email but I’ll update if they respond." I'm really not sure why the review was left when they reached out to our 24/7 support and they refunded them on their request.
We sent 4 emails in total (attaching a screenshot https://prnt.sc/cVYwfKAjBZdB + 1 welcome to TinySEO email after install) after we got their email trying to confirm if they received the refund, if everything is resolved, offering extra help for the store and just following up.
Also we took their feedback and reduced our uninstall automation emails from 4 to 2. Now just asking for feedback on why the merchant chose to uninstall the app. Thank you to them for this advice, that's why we have the feedback flows!
Also in every email we send automatically - we have an unsubscribe option.
It's really sad to receive such reviews of charges while we do not control the billing, but I'm glad we could refund them the full amount as they mention - the app was not for them.
The feedback about emails was good and we implemented it right after It was shared.
We just offered extra help for the online store as we are SEO & Speed experts for the inconvenience caused with the charge thinking the advice would be appreciated like with the other merchants before.
I don't think we deserve this review as It started from a misunderstanding about billing that we do not control, but sadly It's not up to us to decide.
We wish their business all the best and hope it succeeds online too!
Super easy setup and phenomenal support!
TinySEO is a breeze to configure and delivers immediate value. Between effortless image compression, lazy loading, and complete JSON-LD schema integration, it keeps performance fast and helps search engines easily index your catalog.
Their customer support team is standout—responsive, kind, and ready to walk you through technical fixes in minutes. Highly recommended!
TinySEO is very user friendly and if you need help, just open the chat and they respond what seems immediately, regardless of the time of day. Chris helped me through multiple issues and was so kind, informative, and patient. I am really enjoying TinySEO plugged into my Shopify and am BEYOND IMPRESSED with their customer service. I am very happy with how the software points out exactly where to do in Shopify to help your SEO. Thank you for TinySEO for a product that helps non-coders and website developers. 5 stars all around!
Excellent Support & SEO Assistance
I had a great experience with the TinySEO support team, especially Julia. She was extremely helpful, patient, and knowledgeable.
She identified that my store had multiple JSON-LD/schema sources running at the same time, explained the duplication issue clearly, and personally helped disable the unnecessary theme schema safely while keeping a backup. She also helped identify the GPTLab schema conflict and verified everything afterwards.
After the changes, Google’s Rich Results Test showed valid Product, Merchant Listing, Breadcrumb and Review structured data with no errors.
What impressed me most was that Julia didn’t just give instructions — she took the time to investigate the issue properly, explain what she was doing, and make sure everything was working correctly.
Excellent customer service and a very useful SEO app. Highly recommended!