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After much back and forth and looking over multiple apps for navigation we decided to get the premium version of Smart Mega Menu & Navigation. Yesterday, we installed the app and set it up on our website. There was a small learning curve as it was very easy to use and there are a ton of options available. It was fun looking through them and seeing how they looked on our site. We have a few tweaks over the next week as we think about a few changes but all in all we are very happy. We did have one issue with sizing, the menu was hanging off the side of the web page. We put in a support request at the end of the day and went home. I opened up my email this morning and there was an email saying that it was fixed. It looks great and I am really happy that the developer was so quick to make it work for us. I am real impressed with the customer service.
Thank you very much for your review!
We're glad to hear that you enjoy using our Smart Menu. Hope it can bring even more benefits to your store.
Cheers!
Love the Smart Menu App! Great job development team! This app really makes complicated menus easy to build. Very easy to use! Thank you!
Thank you very much for your review!
It's great to know that you enjoy using our Smart Menu. We're looking forward to bringing even further benefits to your store.
All the best!
Having spent some time looking at various options, I stumbled upon Smart Menu by chance. Blown away by its simplicity to use and its features. Absolutely brilliant!
Thank you so much for your feedback, you made our day!
We really appreciate you being a customer and helping to share the word about us.
We’re here for you anytime so don’t hesitate to contact our support team at support.qikify.com.
Cheers!
very simple, it takes few minutes if all your links are ready, i loved that i can use images and forms in the menu, however, i just have one concern, menu is somehow slow to show up when opening a new tab in the website otherwise all are great and very helpful support team
I have been a customer for a long time and love the app, HOWEVER, I am giving a 1 star review right now because the menu has gone completely blank with no fix. No matter what I do the menu is completely gone and my site is not navigable. I guess I'm shut down for the day. Beware of this if you are thinking of using the app.
We're so sorry for the problem.
Shopify has just released a new update for its data-loading method without any announcement, so we've tried our best to update Smart Menu instantly to match the new requirement.
The downtime was still nearly 1 hour, we're sincerely sorry for this incident.
The menu should be working normally now, could you check again please? If not, please try to hard refresh (Ctrl+F5) to clear cache, or contact us at support.qikify.com.
Apologize for any inconvenience and hope for your sympathy.
SmartMega Menu was nice, until I needed customer service. It is very difficult to get customer service. I've contacted Qikify customer support and haven't received a response in 9 days. I've sent 5 emails to them to solve this issue and Qikify is not helping. It's very frustrating. Because of this, my customers can't contact us through our website. We are losing business because of the lack of customer support from Qikify. Hopefully you have better luck with their customer service.
Hi Nether Industries,
We sincerely apologize for the bad experience with our Smart Menu app.
We could not reply you immediately due to the New Year holiday.
Our support team have reached and helped you solve the issue. Could you please check your email?
Please contact us at support.qikify.com for better follow-up with this issue.
I have to amend my review. The app has a fatal flaw! DO NOT INSTALL THIS APP!!!!!!!! The drop-downs appear not only when you hover the menu header but also when you hover anywhere the menu will appear which obscures that part of the page. Read the rest of the review but as I told the publisher these issues should have been fixed before release. I've wasted countless hours when I discovered this fatal flaw. This app is way too finicky. Little adjustments to any menu can have a global effect on sub and parent menus. Adding pictures to a menu is relatively easy but placement is impossible even though there is a drop down menu, it almost never works. Virtually NO drag and drop make using this app extremely time consuming. I would only recommend it to someone with a lot of extra time on their hands.
This app has been super helpful for us. We currently have two stores with the app. Although the free version has a lot of great features, our needs require us to use the premium version. We have been using the app for about 3 months now and it has improved the customer navigation experience on our website by a mile.
When we first started with the app, the developer team was super helpful and went above and beyond to help customize the app to our specific needs.
When you first start with the app, it might take a while to get used to how to adjust the menu. Once you get the hang of it, the interface feels very smooth and fast!
Unless you have the resources or expertise to code an easily customizable, professional-looking menu to your store, this app is the way to go. After trying a few menu applications, the smart menu app is a no brainer.
If you want to check out our version of the menu, head to our site at classymencollection.com
Thanks a lot for your review! It's such a great pleasure for us to know that Smart Menu has enhanced the customer experience on your site, and it's even more important to us when you've been using it for such a time.
If you need any further support, contact us anytime and we're willing to help!
Best wishes.
Their support is lackluster, it's a push or like a major drag to have them correct options, it's almost like a pulling teeth process just no enthusiasm to fixing menu options. Front facing, the Menu's Mobile version doesn't display properly on Tablet and Mobile view, no customizable features at all, our Menu Hierarchy is a total mess, they're set up correctly and asked support and their response was "we fixed it" meanwhile they didn't fix anything at all. I will delete or modify this review once I see they properly PAY ATTENTION to me and stay focus on our requests mentioned in our email. we use many APPS I've simply never witnessed such careless responses and lack of focus. The Tablet view is literally cut-off when not expanded in full view screen mode, I don't understand it's what this APP specializes in and they never addressed such kingergarden concerns to their APP, that's so unprofessional. Maybe they'll fix it, maybe they won't, but like I said my review is based off my current experience, when they correct the issues I'll gladly modify this review as I see fit.
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Hi there,
We're thrilled to hear you had a positive experience with our app! Your kind words mean a lot to us.
We take customer satisfaction seriously and really want to provide our customers with a standard service. Thanks for taking the time to share your thoughts! It truly motivates us to keep delivering the best possible experience for our customers.
If you ever need anything in the future, please don't hesitate to reach out.
Thanks again,
Qikify Team