SmartBot: Leading AI Chatbot

The Smart Bot app has been a game-changer for our Shopify website, acting like a full-time employee ready to assist customers 24/7. This incredible app is easily trained, allowing us to quickly tailor responses to suit our brand’s tone and answer specific customer inquiries. It’s designed to connect with customers immediately, providing helpful and engaging information that keeps them informed and confident in their purchases. Highly recommended for businesses looking to enhance their customer experience and support efficiency.

Great chatbot! Only thing I would add is the ability to chat with the bot itself as an admin to update its knowledge base or quickly give it answers to questions customers ask, which it might not know.

So I far so good . Love the app.

If you can make it easier to access the chat history that would be cool.

And a cheaper plan for us that don't want to spend 30 a Month. Thanks

Keep up the great work..

The bot is good at taking information from our website and applying it to it's replies. It's useful to be able to train it how to reply to certain questions. Overall really like the app

Overall, the chatbot is helpful, but it struggles to differentiate between current and outdated information, even when updates are made regularly. For instance, the chatbot sometimes provides customers with expired promotional details, which creates confusion when we have to explain that the offer is no longer valid. We've programmed the bot to direct customers to the announcement bar on our webpage for current promotions, but it still occasionally shares internal, outdated information that isn't relevant to them.

Another issue is that the bot cannot provide order details unless the customer has both the order number and email address. Ideally, if a customer provides just the email address, the bot should be able to list their orders and have them select the relevant one. Alternatively, if the customer only has the order number, the chatbot should still be able to provide the necessary details, as our order numbers are unique.

In summary, while the bot is helpful with basic information, there's significant room for improvement in its accuracy and functionality.

I've installed and uninstalled many bot apps, SMARTBOT is hands down the Best and we're super happy. Easy to understand - easy to set up and train. Super on point. Interface is simple to use and they also have the most affordable plans. Thank you for making our lives easier.

This bot is probably the most intuitive, helpful virtual assistant we have ever used (and we've tried many!). Not only does it intuitively learn from your site, it uses conditional logic to answer more generic but specialised questions the way a specialist would which is exactly what we are needing for our specialised products. Very very impressed and are now busy onboarding this bot onto our second website. We are especially eager to see how it integrates into our social media. We run nationwide social media ads and literally have hundreds of post comments and messages daily, so if this app does what it's done on our website for our social media - it will hands down be the game-changer we need to get ahead of our competitors. It has literally saved us so much time responding to questions; both professionally and instantly. Highly, highly impressed!

This SmartBot demonstrates impressive intelligence, as it was able to access and share internal information from our Shopify account. While this showcases its capabilities, it also raises significant privacy concerns. I am now questioning what other information this company may have accessed. This is quite alarming and deserves attention.

I love the Smart Bot, but I had to remove a star because of the monthly cost. Otherwise, it is an essential app to have when the need to answer customer questions about products arises.

eenvoudig te implementeren en werkt direct
bij het begin wel goed volgen/trainen, maar vrij vlot handelt hij 70% van de vragen af