SmartrMail Email & SMS

I switched from Mailchimp to Smartr because to save cost. I tried the trial version for a week and found that it had all the options I was used to on Mailchimp. The newsletter builder is not as neat and flexible but it does the job and you can compose fairly attractive emails using it. The automation options are quite thorough with lots of pre-designed templates/themes. The rest of the stuff is a bit simplistic but it covers all the basis for me. Smartr is a great choice for small businesses that want all the basic functionality without breaking the bank.

I LOVE Smartrmail. I have been using this app for my email, abandon cart and auto emails for over 2 years now and have an ROI of over $70 for every $1 spent! They are super responsive when I have questions and the pricing is fair. They are always coming up with new additions to the software's capability. The BEST part is the auto emails that send new product to customers. I have not found ANY other app that does this and find my ROI to be highest in this area. I used to use Mail Chimp but this is a way better solution since it allows for automated emailing that is no fuss no muss!

Tinyfrockshop.com :)

It works pretty well. The only thing I don't like is that the emails keep going into customers' spam folders currently. Hoping this eventually graduates into the not-spam territory.
But Moe was especially helpful in delivering the info I need to fully grasp the situation and how to resolve the aforementioned issue. I truly do appreciate the support even though we're not a paying customer right now. I cannot speak highly enough of the support that's normally afforded to paying customers only in other apps. When we finally get a steady profit going, I plan to go to the business owner to recommend the next tier to pay it forward. Really, thank you.

I love SmartrMail! The app is extremely easy to use and did something I thought I was going to have to hire someone to help me do! I was able to set up an automatic email including a coupon code that sends almost immediately after customers sign up for emails on my website AND design a good looking email in an hour. I've increased my email sign ups significantly and my next step is using SmartrMail to send out a marketing email. I ran into a problem with my test email and customer service worked on it immediately and didn't rest until they had figured out what happened - it was my emails fault but I really appreciated them getting to the bottom of it. I would highly recommend!

2 Feb, 2023: apparently, these folks are still at it. My use of the service has vacillated in the time since my original review (given the fullness of my off-line life), but I still appreciate how their email/SMS service continues to remain fresh & relevant to us "micro-" Shopify bizzers. Another round of thanks to y'all!

12 Dec, 2020: Nicolas & Jan seem to really bust their humps to provide a valuable tool AND service! In the short time I've had their app (roughly 2+ weeks), I've seen both technical improvements & a nearly unprecedented level of customer care responsiveness. Clearly, these guys are OVERachievers—big kudos & many thanks for all you folks have done (& continue to do)!

We changed to SmartrMail some time ago (we were using another Email Marketing Integration that frustrated us no end - !) SmartrMail is one of the 1st integrations to offer Automated Product recommendations email, and their Automated Emails are really easy to create and have many features. SmartrMail is a great app offering all the welcome/abandoned cart / thank you emails automation that any online business needs - and MORE!- We hope that they will integrate with other apps for reviews and cart check out features soon - I do look forward to some more design features that would make our emails look even more polished - We highly recommend Smartrmail their Customer Support is EXCELLENT and the Pricing and Marketing Features are on point !!!

This is by far the best pop up app I've found out there, and I've tried all of them. The best thing about it is that it sends the new email signup directly to Shopify so you have them in your Customer list without having to add it manually. I also really like that you can then send automated email series without having to think about it.

I gave it 4 stars because some of the functionality of the design of the pop up could be expanded like the thank you pop up has to be the same size as the original pop up and you can't format it independently. Also there is a disconnect between how the pop up looks in the editor, and how it looks on your site. You need to edit it while looking at your site to make sure it turns out ok otherwise it will look very weird.

Customer service is excellent.

I'd really like to thank you for the FREE access you've so generously given to store owners like myself. I'd also like to say, it's pretty much the best email app for shopify. I've extensively tried mailchimp, omnisend, seguno, privy, shopify email, cm commerce, mailerlite, jilt....the list goes on. Your's has the most features that I need, and makes the customer journey a bit easier than the next best option which is mailchimp(Mailchimp makes you upgrade to $30 a month to use the visual customer journey builder. I'd like to request/suggest an added feature. Allow users to insert product recommendations block into automated flow emails and/or allow product recommendation emails to be used in the automated flows tab. As a customer, I would even be willing to pay a one time add-on fee of $5 to $10 for a recommended products block to be used in emails, rather than having to insert products that might not apply to email recipients. Anyways, I appreciate your work. Keep rocking.

We have just started to use SmartrMail for our cart recovery emails sequence and for maintaining our email list, but so far first impressions are very good. The software is very straightforward to use and easy to set up email sequences, very user-friendly. There are a number of features which for the cost of the service are very welcome and which I don't think you get in other apps which cost more and are not as closely integrated into Shopify as SmartrMail is. For example, the ability to issue personalised discount codes from an email sequence. We did have a few problems getting going, but the support from the team is very responsive, even if you are just starting out with the free plan (which, by the way, gives you excellent access to the feature set and you can feel you can really start using the software to the full from Day 1 without hitting some immediate need to upgrade). All in all, I think this app is going to be the perfect tool for us to meet our needs for mainataining our subscriber email lists and conducting mailings to that list, as well as, as I mentioned, doing things like automated cart recovery emails. Another feature I am sure we will be using is the way the software will let you segment your customer list, and only send out emails to selected segments if you want to. So with this app you won't have to treat everybody on your email list exactly the same way. This opens up some really interesting marketing possibilities. As you can tell, we are quite excited about the possibilities this app is opening up for us, which we have only just begun to explore. In conclusion, based on experience so far, we would recommend this app, based on the features it offers, and the value for money aspect (you are not going to get hammered with massive extra charges once your email list starts growing beyond a certain point, which is a problem we found with most other providers).

Already seen great sales in the first few days!