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Great app!
It helped me a lot in converting customers into sales.
I've been using this app since I started on Shopify 4 years ago, I love it - great features, highly customisable & most importantly, amazing customer support. Great work guys
Terrible app with harmful presets. If you agree to the 'terms and conditions', then you'll be authorizing this app to send pre-fabricated, poorly formatted emails (without any prior notification) to your entire email list. This app doesn't respect the user and takes ridiculous liberties using the shared data from your Shopify store. Stay far away.
Hi there.
My name is Peter, and I’m a Customer Success Manager at Smartrmail.
Thank you for providing your feedback. We take accusations of sending unrequested emails on our customer's behalf very seriously.
At its core, Smartrmail is designed never to send an email on a customer's behalf unless they have opted in or agreed.
After triple-checking our logs, I can confirm that you activated Product recommendation emails. Here is the time and date stamp for the same => (2:52.52pm Dec 5, 2024).
This was then disabled at 8:12:56 on December 9th, 2024.
During that time, an automated email went out to your subscribers, as intended by activating this feature.
To take this further, we manually reviewed all accounts that installed Smartrmail in the last 30 days and confirmed we did not send any automated emails without the user’s consent. The automated series can only be turned on via manual action.
That said, we will still review the onboarding process to ensure all steps are clear to our users.
We are happy to share all this variable data with you and Shopify.
If you need further clarification, please book a call, and any team member or I will happily answer any questions with complete transparency.
Thank you, and Happy Holidays!
Peter
SmartrMail automations have transformed our business. The setup was straightforward, thanks to their included Agency Services with the Pro plan. The emails consistently generate additional revenue for our store. A huge thank you to Jesse Correy for not only setting up the automations but also fixing our store logos. Your exceptional service and expertise have been truly appreciated.
First day using basic features of the app like pop ups and automations and its been performing as expected thus far. I must commend the customer service team for the response and clarity in providing diagnosis and workarounds for new users. Jesse in particular was extremely helpful and i would recommend any small business to give this app a try (:
Thank you for your feedback TABB Apparel ✨ We're glad to hear that you appreciated our customer support's assistance. Make sure to let us know if there is anything else we can assist you with!
Been using these guys for a few years. What a great team they are. Nothing is to much trouble even when we had a few problems. They are on it. Look forward to working with them
THEY HAVE NOT VERIFEID MY ACCOUNT, AND CHARGING ME PAYMENT EVERY MONTH OF $65.93. THAT'S SO WRONG. I HAVE NO IDEA, WHERE THIS COMPANY IS LOCATED, AND WHAT TYPE OF LAW THEY ARE FOLLOWING.
Hello - We have not been able to reach you to either by email or by in-app message to get the required information to verify your account. When the free trial expired you were charged as is normal for trial periods. If you could please reply to our requests for verification I'm sure we can resolve this for you.
It is important that we verify SmartrMail users to ensure the best delivery rates for all of our subscribers.
Easy to use creates a professional looking newsletter
Amazing app. Does everything we need for my website. So helpful to increase my sales too and good customer support! :)
Awesome app and an even more amazing team. Jesse is my rep and he is extremely helpful, always ready to assist and super friendly and easy to deal with. I look forward to building a long term relationship with this company. Thank you.
