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I just switched over from using Constant Contact, and I'm still learning my way around. The support team was awesome and very engaged in helping me get my first newsletter out.
I love that the product blocks are directly tied to my store; just pick a product, and it loads all the necessary info and links.
So far so good!
I have been using SmartrMail for 5+ years for my retail shop. The app makes it easy and seamless to automate email contact with our customers, to promote new products to existing customers and to have an overall process in place to handle this portion of our business. I recommend SmartrMail for retail business.
Thank you for being with SmartrMail for over 5 years! We’re really glad to hear that the automations and tools have helped streamline the communication with your customers. We truly appreciate your recommendation and continued support! 😊
Very simple and easy to operate, customer service is patient and responds quickly. It will take me some time to get used to the new version.
Thank you AWOW team! We're happy to you find the app easy to use. Thank you for your feedback on the new version, we will be holding a few webinars to help all existing users move on to the new and improved version over the next few months.
Yasmine was a very helpful customer service. Shes helped me with all the questions I got. Will spend some time on this app. I switched from Privy.
Hi Verreal Boards 🛹 Thank you for your feedback! I passed on your feedback to Yasmine today. We wish you all the best with your email campaigns 🏆
Highly recommended! Absolutely 100% friendly to small stores. The premade automation and segments are really smart for Shopify. Wish there could be a SPIN TO WIN pop-up form.
Hi Samebike team 🚲 Thank you so much for your feedback! We're glad to hear that you like our premade automations and segments 😊 I sent your request for a Spin to Win pop-up form to our product team. The good news is that it is already planned! We're looking forward to launching it in your SmartrMail account.
We are using Smartrmail for our email automations and are very happy with the app. The support team is excellent, very responsive, friendly, and truly helpful. They took the time to understand the issue in detail, explained everything clearly and resolved it quickly. The whole experience felt professional and supportive from start to finish. Highly recommended for anyone looking for a reliable email automation/newsletter solution for Shopify.
Thanks so much for taking some time away from your busy shop to leave a review for SmartrMail. We're glad you had a great experience with our tool and our support team and are happy to provide email marketing services to WeserklecksWERK.
Do NOT use Smartrmail Enhanced. I used this app for years without problems. I got a pressure sale and BIG promised of how they were going to bring in big money for me.
The email automations they created had nice designs. However, they used AI to generate content, which caused errors (linking my business incorrectly, wrong address, most importantly wrong branding, etc), they lost 26000 email accounts, promised deadlines they could not deliver and did not deliver on, AND their recommended products feature glitched over and over again for months and the issue never got resolved.
All in all these "supports" caused loss of business and customer reach.
I asked for and was promised a refund for the loss of email addresses, etc. They then claimed they could not see the charges that had gone through every month. I shared screenshots with them of the charges, and they claimed that this was not sufficient proof. i spoke with shopify and they said this is the best proof I could give and they app had avenues to find out about the charges.
Don't invest in "help" from Smartrmail enhanced.
This is not an accurate portrayal of what SmartrMail and SmartrMail Enhanced services provide at all.
You reached out to us prior to the holiday season for recommendations on how to boost sales and we offered to create email automations for you to automate weekly newsletters and follow up with customers. Neither the templates nor any content were generated with AI and the wrong address and branding were not included in your templates.
The recommended products did not glitch, there is a difference between what products will be displayed to a customer vs what will be displayed in a test email sent to the account owner who doesn't have a purchase history that would contribute to what products are recommended.
No email addresses were lost and we spent a great deal of time helping you to restore lapsed subscriptions that had been removed so that your emails were only being sent to the most engaged users in order to maximize the return on your investment in email marketing.
There are humans behind the scenes here, not bots, so it is true that a deadline may slip past us occasionally and we're sorry you were impacted.
We do apologize for the technical difficulties we encountered with the refund. These are now resolved and a further refund will be processed today.
Great app!
It helped me a lot in converting customers into sales.
I've been using this app since I started on Shopify 4 years ago, I love it - great features, highly customisable & most importantly, amazing customer support. Great work guys
Terrible app with harmful presets. If you agree to the 'terms and conditions', then you'll be authorizing this app to send pre-fabricated, poorly formatted emails (without any prior notification) to your entire email list. This app doesn't respect the user and takes ridiculous liberties using the shared data from your Shopify store. Stay far away.
Hi there.
My name is Peter, and I’m a Customer Success Manager at Smartrmail.
Thank you for providing your feedback. We take accusations of sending unrequested emails on our customer's behalf very seriously.
At its core, Smartrmail is designed never to send an email on a customer's behalf unless they have opted in or agreed.
After triple-checking our logs, I can confirm that you activated Product recommendation emails. Here is the time and date stamp for the same => (2:52.52pm Dec 5, 2024).
This was then disabled at 8:12:56 on December 9th, 2024.
During that time, an automated email went out to your subscribers, as intended by activating this feature.
To take this further, we manually reviewed all accounts that installed Smartrmail in the last 30 days and confirmed we did not send any automated emails without the user’s consent. The automated series can only be turned on via manual action.
That said, we will still review the onboarding process to ensure all steps are clear to our users.
We are happy to share all this variable data with you and Shopify.
If you need further clarification, please book a call, and any team member or I will happily answer any questions with complete transparency.
Thank you, and Happy Holidays!
Peter
