Smile: Pontos e Fidelidade
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Avaliações (4.631)
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This app has great promise, but it really lacks in power features.
Like you cant reward a customer with a free product from a collection. It has to be a specific product. So if you have many designs of the same product (our example is mousepads), you have to choose a single one for the customers to get for free. You cant just give them a free mousepad and let them choose any any of them. I have to choose one single design that they have to get for free. So if you sell out of that specific design, tough luck, you now have to keep changing it in the system. Also the customer has no choice even though, to them, they see the product as being the same cost and dont understand why they cant choose their free mousepad. You cant even select multiple products which would seem like the compromise.
Another example is you cant edit the promo code it creates for rewards to have a maximum amount. So i cant setup a promo code to be 10% off up to $100. Its just 10% an unlimited amount. So if someone makes a purchase for $10,000 they can get $1,000 off with no maximum.
There are many little things like this in Smile that really bug me which keep it from really being great. I will edit my rating if some of these things were changed / added. Specifically the free collection thing.
I dont know if this is a limit of shopify or not, and this does not count towards my review, but i wish Amount Off coupons could count towards shipping. If a customer has a $20 off coupon and they buy a $15 product they has $7 shipping for a total of$22, they can only get $15 off even though their purchase is over $20.
Also i would LOVE to be able to actually link customers to the rewards. There is not way to actually link customers to see the rewards. I have to tell them to manually open the widget at the bottom of the page.
Hey there! Thanks so much for your detailed feedback & review. We've sent over an email to help out! :)
Easy interface and customer management. Having hiccups lately. Rewards points are being used and re-credited back to customer giving them endless point. Not happy right now and support takes a day + to get back to you.
Anyone else having issues where the rewards are used for a purchase and instead of being deducted from the customer's reward account, they go right back on it. I'm waiting for support but wanted to know if we're alone here. Our customers are shopping and getting free rewards dollars. icky
Thanks so much for taking the time to leave us a review! We're so sorry for the technical challenge re: POS points. This has been resolved by Shopify - and our support team will reach out with a CSV to adjust for this!
Helpful customer service.
Thank you for your review. We have reached out to see if we can help more.
Not seeing much response.
Limitation on POS filter.
Thanks so much for taking the time to leave us a review! We genuinely appreciate you doing so 🙏
We did reach out to your last conversation thread to see if there was any additional feedback you could provide us. Hope to hear from you there to learn more about your experience using Smile 🤓
Yours in Loyalty,
✨ The Smile Support Team ✨
I didn't like the app myself as it didn't serve the purpose I wanted it too plus looked unflattering. But the customer support is very freiendlt and helpful
Thank you for your feedback and for the kind words about our support team!
We're sorry Smile wasn't the right fit. We'd love the chance to learn more about your goals and see if we can help tailor the program to better suit your store. If you're open to it, please reach out—we'd be happy to help.
We hope you'll consider giving Smile another try!
wish there was more customization for the free account
cant say much for now, still testing app
Confusing at first but once you use it you can pick it up
Is there anyway to change the language to spanish?
