Smile: Pontos e Fidelidade
Atende aos nossos mais altos padrões de desempenho, design e integração. Saiba mais Abre em nova janela
Avaliações (4.631)
Refinar
-
Por avaliação
The app is great but unfortunately many of the app sections and email notifications are not customizable and my store is in spanish so I can't use it for my business. That was a big disappointment because I like all the features from the program. The day they allow you to customize a bit more I will turn my review into a 5 star one.
Hey there! We're sorry to hear you're experiencing issues! We will be in touch via email for further assistance. :)
Its incredibly slow loading. Make sure when you start you set the points up the way you want them. The settings it comes with will immediately start giving points out to your customers. It was giving out its own version of high points so that when I set up the system I wanted all the customers had all these points and were getting rewards. Cost me money and then had to go manually lower the points for each one. So set it up the way you want it from day one I moved mine to $1 is 1 point - they had it something like $1 is 5 points. Also when you go to use the reward - do not close the window before copying the rewards code! As you will not be able to access the code again.
Hi there, Nicole here. Thanks for taking the time to leave us feedback. I understand that you initially set up your program in a way that wasn't best for your business. We are happy to help make any recommendations or help with any calculations to ensure that you are set up for success!
I just sent you a private message going over how much you are giving back to your customers. Our team of Experience Managers specialize in program configuration and strategy, and are happy to make personalized recommendations for your program at any time!
I also wanted to let you know that customers can access their previously redeem rewards at any time in your rewards panel. They can see all of their discount codes and click "apply code" to have the discount automatically add to their current cart.
Please let us know if there is anything else we can help you with!
I hate that I can't update info on my phone! Otherwise works great
entering customers at checkout be automatic opt in for rewards so they don’t have to go Their email to complete
Thanks for your review! We'll send you over an email to help with this 🙂
Pretty decent app but think they could make it better by implementing the following:
1) Allow customers earn points for tagging on Instagram.
2) Earn points for writing a product review.
3) Have more customization for what is being sent to the customer. Yes, I am currently on the basic plan but you should be able to at least change email colors to match your theme and update some of the verbiage.
Example: "Congrats on purchasing ! " You should be able to change this verbiage - currently not able to.
Just trying this app. At first look, it's very suitable.
Thank you for your review! Our support team has reached out to see if there is anything else we can assist you with :)
- Smile Team
Thank you for your review. Our team have reached out to learn more about how we can support you!
Thank you for taking the time to leave this review. We have reached out by email to see how we can help.
The Smile team