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Past ownership tried taking the whole app down with them but I have to say since headshop.com has taken over my orders have been smooth, and no issues or if there has been they took care of it right away. Ownership and management is hands on and reliable, I am very lucky to have found this app to take my business and website next level
can't load any products to my website. and i have a 7-day free trial. wrote to them no response.
DONT LISTEN TO THE REVIEWS THIS COMPANY HAS CHANGED MANAGEMENT. Rodel at customer service was great and helped along the way! Had a meeting with chris from smokedrop and he made it super easy to setup the store. BEST SELECTION HANDS DOWN!
I haven't used the app yet, but the idea is very cool. Shyn, the customer service representative, has been very helpful explaining to me how it works. And I'm looking forward to trying it. I hope it will work as well as they promise :) Thank you.
5 stars so far but only here to speak to Carly's kindness. She graciously extended our trial to help us better test and we're looking forward to working with her moving forward. Will change the review if the platform disappoints, but awesome selection so far and very impressed with the simplicity.
The F13 Team has done a great job with this app. The app itself is incredibly easy to use and VERY simple to push the exact products you want to your store. Also allows you to customize every detail of the product page so you can use custom tags and descriptions with no issue. They are doing a great job getting more suppliers on board so the inventory is always being added to and keeping up with industry trends. Suppliers get most orders out within 24 hours.
The support team behind the app has been incredible. Whether it has been a minor tech issue with the app itself or an issue with a supplier, Carly has been there to resolve it from start to finish in a very timely manner.
DO NOT DOWNLOAD!
Horrible service. Shipping rates will cause a nightmare dealing with your customers and them. Customer service is very poor. Would not recommend using.
Thank you for your review.
We'd like to address both of your concerns:
1. Shipping Cost: Smoke Drop clearly displays the shipping cost for each product in the app. This includes the additional costs for orders with multiple units. We also offer a tutorial video explaining how each and every cost works in the app - including shipping. Unfortunately it seems the shipping cost was not clear to you, for which we apologize. It's very rare that a store owner is unable to understand how shipping costs work, but our support team is happy to quickly and easily resolve the confusion if they are made aware of the problem. We did not received any support tickets from you before you placed an order on the app, which likely lead to your misunderstanding regarding shipping prices.
2. Customer service: Smoke Drop's team is proud to offer support for all of our users. You had communicated with a team member this afternoon, asking for Smoke Drop to refund the shipping cost of an order, as you were not understanding how shipping is charged in the app. When an order contains multiple units of the same item, you're charged the flat rate price of the first item and a flat-rate price for each additional unit in the order.
Smoke Drop is committed to helping every customer quickly and would have been happy to resolve your confusion around shipping costs.
Happy Selling!
Smoke Drop
Excellent assistance and personalized customer service. Highly recommend based on my experience thus far!
Amazing. I am so glad i managed to have access to more than 4000 products with this APP. Thanks so much!!!
As someone who uses Smoke Drop to sell on one accounts and dropship from another, this app is great! It helps streamline my dropshipping side of the business and it also lets me find vendor and products quick.
