SS ‑ Social media AI Auto Post
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If you like apps that won't reply to support questions then this is the app for you! Don't waste your money.
UPDATE: I originally left this review because I contacted support twice and never received a response in my inbox or spam folder. After posting my review, the company contacted me and provided screenshots showing that they had actually responded to my support requests through their support system. For some reason, those responses were never delivered to me. Based on that information, I was prepared to update my original review because it appeared to be an email delivery issue rather than support simply ignoring my requests.
The company then apologized and offered me a full refund for my last month. However, in a subsequent email, I was told that the representative needed to show their manager that my review had either been removed or updated to 5 stars, and that they would ensure my refund was “processed on priority.”
I am uncomfortable being asked to remove a review or change it specifically to 5 stars in connection with the processing of a refund. I was willing to revise my review based on the new information they provided, but I believe a customer should be free to leave an honest rating based on their complete experience.
I have therefore updated this review to include the full circumstances so that other customers can make their own decision.
We’re genuinely sorry you had this experience. We never wanted you to feel that your support requests were being ignored.
For clarity, you first contacted us on August 26, and we replied within 3 hours. You contacted us again on August 27, and we replied within 20 minutes. Both replies were successfully sent, and we shared the delivery records with you. Unfortunately, they didn’t reach your inbox, so we also tried calling, left a voicemail, and contacted another email listed on your website. We’re sorry this communication issue happened.
Now regarding the refund, it was never offered in exchange for changing or removing your review. We offered it because we wanted to make things right and asked if there was anything about the app you were unhappy with. At that point, you had automations run that published 63 posts across different social media platforms in around 20 days including maximum usage of AI caption credits, but we hadn’t received any specific concern about the app itself for the refund.
The original support issue had been resolved by us providing you proof of email delivery, but the review discussion continued around the refund. The refund was never the condition. We simply wanted to understand your experience and make things right.
Dump Zeely. This app is amazing 3 clicks and I had 3 posts done
Social Scheduler is an excellent Shopify social media automation app.
The Shopify integration, product tagging, AI Reels, and multi-account management work perfectly.
What impressed me the most was the outstanding customer support. The team quickly enabled Japanese AI captions and Japanese AI Reel voiceovers for my account within hours.
Thank you, Sophia and the development team. Highly recommended!
Sophia and her team have done an excellent job. This is truly a great app. I have used auto-posting apps before, but SS-Auto Post is by far the best one I’ve tried. It’s easy to use, reliable, and saves me a lot of time.
This is definitely a must-have app for anyone looking to automate their posting effectively. Highly recommended!
Thank you so much for the thoughtful review and for recommending the app.
We’re really happy to hear that our app has been saving you time and we appreciate the shout-out to our team.
Wishing the entire team at Guards On Duty Shop & Security Guards in South Africa continued growth, success, and prosperity.
We’ve been using the app for a few weeks now, and I want to take a moment to highlight how amazing Sophia has been throughout the entire process. She’s gone above and beyond to help us set things up, troubleshoot issues, and make sure everything runs smoothly. Her communication is always prompt, friendly, and professional, it truly feels like she cares about her customers’ success.
The app itself offers plenty of useful features for automating and scheduling posts, and it keeps improving with every update. I definitely recommend this app to anyone looking to simplify their social media workflow.
Reading this truly made our day :) Our team work hard to make sure your queries handled with care, so hearing your experience means a lot.
We’re so glad the app is helping simplify your workflow and we’ll keep improving it with every update.
Feel free to reach out to our team if you need any assistance.
We wish SUITS OUTLETS in United States continued success and growth in business
We decided to leave and try another app, but quickly realised that when something works, there’s no reason to change it. SS Social Media just does the job, and the support is always quick and helpful. A special mention to Sophia for her great support she’s been brilliant. We’re back and staying for good!
So glad to have you back with us 🙌 Really appreciate the kind words. It encourages our whole team when the effort behind the app and support get recognized. Thanks for your trust!
Feel free to reach out to us if you need any help.
Wishing Team Paisley Autocare in the United Kingdom continued success! ✨
This app saves time for creating posts on social media, it gives you creative control but you can auto schedule posts so you can post consistently.
Thank you so much for your kind words!
We’re happy to hear the app is helping you save time, maintain creative control, and post consistently - that’s exactly what we built it for. It’s great to know it’s making a difference for you.
If you ever have any ideas or feedback, we’d love to hear them. We’re here to listen.
Wishing Unspoken Fashion in the United States continued success! ✨
So far, So Great. I am really LOVING this app. Very easy to use and to the point. I am getting so much notice on my Socials since I have started using this and I couldn't be happier I found it in the App Store. A hidden gem for posting to your Social Accounts with ease!! Highly recommend!
Thank you so much for this lovely feedback! 🌟
It means the world to us that you're finding the app helpful and easy to use.
If you ever need help or want to try more features, feel free to reach out.
Wishing Team Fashions Envy in United States continued success in business! 🚀✨
I've been looking for some kind of app for awhile to handle my social media. I was super overwhelmed with trying to keep up. I asked AI on Shopify for suggestions and it told me about this app. I downloaded it to both my shopify stores and gained 8 followers on one and 6 on the other for social media. My views on the reels have gone up as well.
There was a little hiccup, but the team was able to fix everything with in a few days. Thank you!!
Thank you so much for the kind words! 😊
We're happy to hear that the app is helping you manage social media more easily. We're happy we could quickly resolve the hiccup you faced.
Big thanks to the Shopify AI recommendation for pointing you toward us.
If you ever need support or want to explore more, just reach out. We’re here for you.
Wishing Pierogi Gifts in United States continued growth and success!
Support is never online. Worked great for awhile and it stopped working for no known reason. I contacted support and they fixed the issue after a couple of days which is reasonable enough time. However They asked me to modify my review and I was happy to after the solution was fixed but the holiday and I was ill kept me from doing so. I went today and I noticed that the app was uninstalled from my shop in which I did not uninstall. I go into my shop logs and it was uninstall and canceled by them since I had to grant them access to my store. This is not how you treat customers.
Sorry to hear you had a bad experience. That’s not the experience we aim to provide. Our support hours are 9 AM to 5 PM, Monday to Friday, and we've consistently responded to your queries within a few minutes.
We also reached out to you via Instagram DM to assist further.
If you still feel we’re the right fit for your needs, please reply to our emails so we can help resolve this for you.
Wishing Blue Ridge Whispers Team in United States continued success in business!