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I had a very disappointing experience with this app. I was charged €8.73, even though I did not use the app and uninstalled it in July 2026. I contacted the developer several times requesting a refund, but I have not received a response. Shopify Support also confirmed that the refund is still unresolved.
I feel that I was unfairly charged and left without proper support. I strongly recommend that the developer respond to customers and resolve refund requests instead of leaving them unanswered. I am still waiting for my €8.73 refund.
No customer support for app. Look elsewhere
Good application and support. Great features and it looks good on product page. However, the pricing has to be reviewed as it's on the higher side.
Thanks
Thank you for your insightful review!
We always want the best for our merchants. So our pricing can be flexible. Please contact us and share us your need. We will establish a better plan to you.
Do not trust this app, it manipulated me to have a customed offer and said there's no charges and if i will checkout the sent linked from the chat they said no extra charges. In order for me to have more or unlimited uses since it wasnt that useful when scaling. Now I can't access after confronting and found out that they still charged me. I then asked why they do it but they did something and can't message them on their app.
1. Be aware on this app i recommend do not trust be careful and dont recommend investing your money.
2. Manipulative and Liar
3. No values and character.( this is the worst to have business)
4.I tried to give feedback to help them but it gave them to take advantage a good user.
Hello,
I am Ocean - customer support from Sold Count app.
First of all, I am sorry issue that you have experienced. My team and I always want our users to be happy and successful by using our solution.
But I think there was a misunderstanding. We have open refund policy .if users do not get value from our app;
Please let me have a chance to support you to solve the problem. Our team and I will do our best to solve it.
I look forward to hearing from you.
A great app with a wide range of options and customization features.
It's very easy to use and allows you to display "Sale proof" on your webstore just the way you want.
We did experience a few bugs while using it, but the support team was always responsive and helped us resolve the issues quickly.
We can definitely recommend this app ! :)
I've been looking for an app that lets me showcase sales numbers, and a friend recommended this one. I absolutely love it! It allows me to customize the number of products sold, which helps boost customer confidence and improve our sales.
a very great tool very usefull
Thank you for your review! We are always trying our best to improve our products and service to delivery best value to merchant.
the product is okay but it changes the code on your storefront and they don't respond when this happens
STAY AWAY!!
Hello,
I am Ocean - customer support from Sold Count app.
First of all, I am sorry issue that you have experienced. My team and I always want our users to be happy and successful by using our solution.
But I think there was a misunderstanding. Our app does not change theme code. And we never received your message on this issue to respond.
Please let me have a chance to support you to solve the problem. Our team and I will do our best to solve it.
I look forward to hearing from you.
Great app to show social proof of your products or highlight best sellers in your store. Very simple and easy to use. Highly recommend it!
Thank you for the review. Glad you are enjoying the app.
Just bought this app 15 minutes ago and the support team got on it asap and set it up in my store in no time. Love this type of customer service.
