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the app had a rather significant flaw: it didn't include any fields for entering tax data (Id tax, Vat number, etc.) to issue the invoice. I received fast and decisive assistance and they entered these fields in the checkout form: well done!
Thank you for your feedback. We do partner with a number of Shopify apps who offer ways to capture Tax information, we will review how we can make this more accessible for our customers!
SparkLayer has allowed us to streamline our B2B business by simplifying our ordering process. The platform has thoughtfully been designed around the B2B function and allows us to provide a functional platform for our B2B Customers to use and operate.
We were in need of an app that our sales team could use to place orders on behalf of customers in their territory. The team at Spark Layer have been super helpful in getting us setup and assisting us with any issues that we have. Keep up the great work guys!
Thank you for your kind review - we really appreciate the feedback!
This app helped me scale my website to a more professional product that caters to business clients. The customer support was responsive, informative and incredibly helpful. They showed me additional features that I didn't realize I could do with Sparklayer. 5 stars all around.
We are extremely satisfied with the app. The features are amazing. Just like the documentation. You can tell that the developers of the app put a lot of effort into it. But what is even more important to us is the support behind it. The support is super fast and very helpful.
The process on implementing SparkLayer to our store was very easy and painless. Support has been great! A feature I would like into the future is a modified version of the sales agent feature to make email & phone orders easier to process. Thanks SparkLayer for a very useful product.
Thanks to this app I was able to add specific B2B features to my shop. I finally found a tool that allows sales representatives to place orders. I had installed others before, but this is the only one that works smoothly, without any error. Support is quick and efficient. Very recommended!
Vamos a usar la solución SparkLayer en nuestra tienda, no tenemos mucho tiempo usándola pero lo que puedo asegurar es que el soporte por parte de Chris para la implantación ha sido de 10 y nos ayudó con todo lo que se le ha pedido de forma eficiente. Creo que nuestra colaboración puede ser para tiempo.
With this app we have been able to set up the online shop we need! Very simple to use but has a lot of powerful functionalities. The SparkLayer team has been extremely helpful throughout the whole process aiding with the installation process and also, with any issues we have had. Over all, a fantastic app to have!
Great application , probably the best out there right now.
The problem is with their costumer service and support , very disrespectful , logging out in the middle of the conversation you had with them , replying after 4 days , some of my tickets were never replied and my problems have yet to be fixed - not the best experience .
We take feedback very seriously, we pride ourselves on our customer support and delivering a great experience for users of our app. We will investigate your points raised and ensure these are remedied.