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Bumpy start with install issues and support not being available straight away but soon fixed and setup properly once they were aware of the problem. Great features and all I need for a B2B store.
We’re really sorry to hear that you didn’t have a great experience with us. We reached out over email last week but we’ve not yet heard back from you - we’d love the chance to resolve this issue if you’re open to a quick call with our Support team.
It sounds like it might have been a technical glitch that we can rectify quickly, so please get in touch and we’ll get you up and running ASAP!
We take all feedback seriously and would be more than happy to offer you an extended trial period so that you can experience all the benefits we believe SparkLayer can provide your business. We hope to hear from you soon!
This is the best B2B app for Shopify I've found. I've used it for over six months on another e-shop without any issues. Chris, Justas, and the support team are fantastic, always willing to help and very responsive.
Thank you for the review - it's great to hear you're enjoying SparkLayer! We'll pass your feedback onto our team :)
This app has been great for my wholesale store needs. I have different inventory between wholesale/retail, so I needed to make 2 stores. Some things I've wanted to do are a little complex, but the support is super helpful and will often make the edits I request if they're too hard for me to do.
Thank you for taking the time to leave such great feedback, we'll pass it on to the team!
Very customizable, which is great, but can be a little daunting to those not familiar with Liquid and CSS. For our few hiccups, the support team has been incredible and very quick to respond. This is a really cool application and allows for a ton of flexibility over our old system!
Great to hear you're enjoying SparkLayer and are now fully set up - we'll pass your feedback to our Support team, thank you!
So far, Sparklayer really delivers! I'm extremely pleased with how responsive / knowledgeable the UK customer service is (thanks Ben!). We're still in test mode, but all the features work: the wholesale checkout is robust, customer groups and price lists work as intended. The only thing I'm unable to do is assigning different terms for the same customer group (e.g., I cannot differentiate between preorders and in stock items to let people check out with an invoice if they're on credit card terms - it's a problem for backorders as people don't want to pay in advance for a product that might be shipping in a month). But overall, I highly recommend.
Thank you for taking the time to leave a review! This is a suggestion we've had from a number of customers and we're actively exploring it as part of a future update to SparkLayer. At this point in time, we don't have a precise timeline but we can keep you updated once we have a better idea :)
We switched to Shopify some weeks ago and the biggest headache was a functional B2B solution. We already tested 3 Apps, but none of them worked really well. With SparkLayer everything works really good, it looks good, the service is fast and really competent. Just after only few hours I was able to start with the B2B solution, especially because of the fast customer service. Great job! I am thrilled about the app and the customer service
This is great to hear, thank you so much for taking the time to leave a review - we're really enjoying working with you :)
As a customer who recently left Shopify Plus services, we were looking for an app that could fill the void for our B2B customers. Although we're just starting with the app, everything from customer service to the implementation, and ordering has been top notch. Highly recommend giving it a try if you are on the fence.
Thank you for the feedback, great to hear you're set up for success - we're looking forward to continuing working with you!
The single best Wholesale app we've ever used. It's FANTASTIC. I can't get over how simple, streamlined and easy it is to use.
They set it up within 6 hours of downloading it, managed all the website integration which can be tricky sometimes.
Had one small glitch occur and got a response in the live chat within 15 minutes saying what happened and that they'd fixed it.
Superb App! I encourage you to download and use it, 10/10
Thank you for taking the time to leave a review. It's so great to hear you're enjoying using our app - we'll pass the feedback to our Support team!
After thoroughly researching a multitude of wholesale B2B Shopify apps, I felt SparkLayer was the most professional, up to date option. This was not something I wanted to test out 3 or 4 different apps before choosing the best option. After comparing the options I could tell SparkLayer was probably our best option. Another major point of difference was that I was able to schedule a live demo with a real human and it was someone from the actual SparkLayer team, not some outsourced employee from a different country like another demo I had. It has definitely proven to fill all our needs without any issues or conflicts with other apps or feature of our store. The implementation went very smoothly and they installed the code changes in our theme for us in very short time. Even with US/UK time zone differences, support is always very prompt and timely. It also worked very well right out of the box, our first customer we invited to use it was placing orders on it immediately after we invited them, and had no issues logging in and using the SparkLayer interface without any guidance or assistance from us.
Thanks so much for the great feedback, we're enjoying working with you, too! We'll pass this onto our Support team :)
Perfect for our B2B requirements but even more so, the level of responsiveness, professionalism and knowledge about how to setup and optimise our wholesale channel has been invaluable. Specific shout out to Alex Dixey who has helped us tremendously. I spent a lot of time looking at a lot of different solutions and Sparklayer has my absolute endorsement and recommendation.
Thanks so much for taking the time to leave a review - we'll pass this on to Alex and the rest of the team!