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After my initial 1-star review regarding theme update issues, the CEO (Chris Mattingly) personally reached out to resolve the situation. They have successfully adjusted their installation process for my store.
They performed the setup on a staging theme without 'detaching' it from the Shopify Theme Store. I can confirm that my theme retains its official update path and I am currently 'Up to Date'. They also provided a full technical summary of the modified files.
It’s rare to see this level of accountability. If you use themes that update frequently, I now recommend SparkLayer, as they have proven they can integrate while respecting Shopify’s native lifecycle.
Thank you so much for coming back to update your review - it genuinely means a lot to us. We're really glad Chris was able to step in and get everything sorted for you. Enjoy the platform!
Always really helpful when we need coding done. would recommend
Thank you for sharing a review, great to hear you're enjoying SparkLayer :)
Small business with Shopify front and Sparklayer for B2B. Great (and ongoing) support for the onboarding and also from tech team for little niggles that I can't work out myself.
Thanks so much for taking the time to leave us a review; great to hear you're enjoying SparkLayer!
We’ve had a great experience using SparkLayer for our B2B setup. The app integrates smoothly with Shopify and makes it very easy to offer dedicated trade pricing, custom logins, and a proper wholesale experience for our customers.
What we really like is how flexible the platform is — we can control pricing, customer access, and create a clean B2B environment without overcomplicating the storefront. The interface is user-friendly, and the setup process was straightforward.
Support has also been responsive and helpful whenever we’ve needed assistance.
Overall, SparkLayer has been a solid solution for turning our store into a professional trade portal. Highly recommended for any business looking to offer B2B functionality on Shopify.
Thank you for taking the time leave us a review, we're so pleased to hear you're enjoying SparkLayer!
Amazing functionality for our needs. Onboarding and support is by the far the best I've experienced in my several years of utilizing Shopify across a variety of businesses.
This is great to hear, thanks so much for taking the time to leave us a review! We're really pleased you're enjoying SparkLayer :)
SparkLayer has been a great fit for our store. The support team is fast, considerate, professional, and brings a bit of humour along the way too, which is always appreciated when you’re sorting tech. It's a strong wholesale platform backed by a support team that genuinely cares, plus the Sales Agent feature has been brilliant for our business because some of our customers still like to chat with us directly. It’s also been vital for making sure wholesale pricing, GST, and customer-specific details are correct.
Thank you so much for leaving such a brilliant review, great to hear you're enjoying using SparkLayer!
Toujours très réactifs sur le support et aussi une super équipe commerciale !
Merci! :)
Though we had a bit tricky constellation (retailer section with special discounts and shipping fees and also section for clubs to order free brochures) this app was the perfect solution for us. Especially with help from a very dedicated customer support (thanks again, Cameron!) we are now able to run our b2c shopify-shop finally also for b2b customers. Very glad it works!
This is so great to hear, thank you for taking the time to leave a review! We've shared your kind feedback with Cameron, and totally agree that he's brilliant :)
This app has helped our business so much. Allowing us to efficiently handle Service Members & Dealers all in one. It's great that they allow you to set group specific shipping rules. The developers/support team are also incredible. It's real people for one & they take our requests or issues seriously. They have done several app improvements since we have been utilizing SparkLayer. Keep up the great work!
Wow, what brilliant feedback - thank you for sharing! It's great to hear that you're finding SparkLayer helpful in scaling your B2B :)
We’ve had a very positive experience with SparkLayer so far. The support team is consistently fast, helpful, and reliable whenever we have questions or need assistance.
Responses are quick, and issues are handled efficiently, which makes a big difference in day-to-day operations.
Highly recommend the app, especially because of the excellent support!
Thanks for taking the time to leave us a review, we're really pleased to hear you're finding SparkLayer so helpful! We'll share your kind feedback with the team :)