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SparkLayer adds essential B2B features to Shopify without the high cost of the native B2B plan. The app is easy to use, the documentation is detailed and clear, and the support team is friendly, extremly fast, and very helpful. Definitely recommend it for everyone looking for B2B solutions!
This is all so great to hear, thank you for taking the time to leave us a review!
Personally, I think its the best B2B app out there. It looks like the site was natively made for wholesale, not just some ovelay slapped. And more important, the support is right there for you. Their documentation is highly detailed where most of the customization one can do themselves. To those who read a negative review about the tier set up. Yes, its a little more complicated, but thats because how the cart and pricing functions on the backend. For the little pain, in return, you will get a cart that is much quicker and smoother. I know this 1st hand, as I constantly struggled with it on a couple of other b2b apps.
We’ve had a wonderful experience working with Sparklayer. Their platform is intuitive and integrates seamlessly into our workflow, but what truly stands out is their customer service.
Their team is responsive, knowledgeable, and genuinely invested in helping their customers succeed. Questions are answered quickly, and solutions are provided thoughtfully and efficiently. It’s clear they value long-term relationships and take pride in supporting the brands they work with.
We appreciate the level of care and attention they provide and highly recommend Sparklayer to any business looking for both strong functionality and exceptional support.
Thank you so much for leaving us a review! It's brilliant to hear how much you're enjoying SparkLayer - we'll be sure to pass this to the team to share the lovely feedback :)
Been loving Sparklayer so far! Their support is fantastic, from the very beginning stages of researching which app works best for my store, to complete set up. This app makes a huge upgrade for my b2b customers shopping experience than my last website/setup.
Wow, thanks for sharing such great feedback! We're so pleased to hear you're enjoying using SparkLayer :)
Lovely app so far & wonderful customer support. Every request has been answered promptly and completed swiftly! Couldn't ask for better!
Thank you for leaving a review, great to hear you're enjoying SparkLayer! :)
How can something like tiered pricing be complicated to set up? I definitely do not advise this app. They also did not respond to our questions, only AI-generated replies. I’m tired of AI chatbots. And while our store was not live, we were charged 5 months total of 250$. It was saying free plan till we get our store live. unbelievable.
We’re very sorry to hear about your experience, and thank you for sharing your feedback with us about our tiered price lists. While the initial stage of setting up tiered price lists is currently manual, we provide full onboarding guidance and would be happy to jump on a call with you to go through this.
It looks like a few members of our team have reached out since you raised an initial ticket. If you’d be open to giving us a second chance, you can simply reply to their emails, and we’ll go from there. We're sorry for any misunderstanding around pricing and are very happy to discuss this if you're open to exploring SparkLayer again.
great CX and onboarding - easy, to use and reliable
This is great to hear, thanks for leaving us a review!
We've been using SparkLayer as the B2B version of our D2C website for about a year, and it's fantastic. The support team is crazy fast, and their documentation is really helpful. Happy to recommend them!
Thank you so much for taking the time to leave us a review! It's great to hear you're enjoying using SparkLayer - we'll be sure to pass your kind feedback to our Support team :)
The onboarding process was very simple and I am a complete novice when it comes to anything web dev. Simple integration. I think the stock count features are very helpful and being able to set rules around minimum order value for cetain tiers is an excellent feature.
This is all fantastic to hear - we're so glad you're enjoying using SparkLayer! Thank you for taking the time to leave a review :)
This is by far the best wholesale app. I heavily researched the top 5 wholesale apps, and demoed a few, and ended up on this one. So glad I did. It has all of the features you could need, the others were quite limited. But we're very happy with SparkLayer.
Now for the support, which is absolutely amazing. Within 24 hours of downloading the app they are reaching out to you to ask if they can help you get it set up and to please schedule an onboarding call. And they will set it up on any theme, and very fast--less than a day. They also respond to any issues you have almost immediately. I've never come across an app where the app creators are so proactive to try to help you and reach out to you to schedule onboarding. If the support for every app were like this, it would be amazing. They helped with many issues, and would even follow up to ask if there was anything else we needed. Just absolute top notch support. Shout out to Daniel, our main point of contact and onboarder.
And they NEVER asked me to leave a review. Not once. Almost every other app helps you fix some tiny issue and then hounds you for days about leaving a review and mentioning their name, which is SO tacky. That's why these mediocre apps have so many 5 star reviews. Daniel, or anyone else, 100% did not do that.
My reviews is long because I was that impressed by their support. They should be a model to how every other app should structure their support. Fast, effective, proactive, and not helping you just so you'll leave a 5 star review and falsely pump up their rating. It's discrediting the entire Shopify review system and makes it hard to find a good app. These guys are the real deal.
Wow - this is all so incredible to hear! Thank you so much for taking the time to leave such a detailed review! It's brilliant to hear what a positive experience you've had with our product and team. We're very proud of our Support department, so will be sure to pass on your kind feedback :)