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I'm very happy with Wheelify's customer support, and I'm grateful to Ali for all their work. Setting up the app was laborious before launch, but I'm glad it's now live and everything is going well so far. But I still hope there can be more Settings for the turntable, such as the number of slices
Thank you so much to Grace for patiently answering all my questions! Wheelify Spin Wheel has a clean and intuitive setup interface, and the entire process runs smoothly. It truly delivers on its name “Spin and Win” simple and effective. For merchants looking to boost customer engagement and conversion rates, this app is definitely worth trying!
Thank you, Alice & Betty!
I had so many questions—spent almost 3 hours making sure everything worked from start to finish for activation—but they guided me through the process every step of the way. They answered every single question clearly, which made everything much easier.
The app’s pricing is also very straightforward. From my research, other apps charge based on page views, but this one charges based on wheel impressions, making it much more affordable to run a marketing campaign. Highly recommended!
Among all the spin wheel apps, this is the only company that actually responded to my technical support requests (and did so very quickly). The app has many settings and anti-cheat features built in. While other apps didn’t reply to my questions for weeks, this company provided an immediate solution. Truly a successful app.
Wheelify is an excellent Shopify app! It offers plenty of customization options that make it easy to match with your store’s branding and requirement. It has really helped boost user engagement and improve the overall shopping experience and campaign.
What impressed me the most is their support team—they are extremely responsive, patient, and dedicated to resolving queries in detail. The kind of time and effort they put into helping is truly commendable.
I highly recommend Wheelify to anyone looking to enhance customer interaction and drive more engagement on their store!
This app is awesome to program your promo codes and discount campaigns, i use the free version and is just wonderful, this app also has a live support team to provide you with the assistance any time you need, an Agent Luis helped me to set up a campaign for the first time and it worked perfectly
The app and customer service has been great. The settings and anti-cheat would still need some improvements to have open Wheel for all customers. Otherwise the feedback from customers have been great!
Increased by subscribers so much quicker than before. Customer service is really easy, you can get answers and help with set up within seconds :)
Thank you so much for your wonderful feedback. Our team is live 24/7. You can reach out to us anytime for assistance. ☺️
I got this app for its Spin the Wheel feature for our store. Had some issues, but the support team was super helpful and got everything sorted. Customization is limited for now, but I’m hoping they’ll add more features. Overall, highly recommend!
The app itself worked great. However when trying to download the list of subscribers it said we had zero when there were over 1000. I emailed support four different times and they said it was fixed. It is not.
We sincerely apologize for the inconvenience you’ve faced with accessing your subscriber list. We understand how important this is and regret the repeated frustration.
Our team is actively working to resolve the issue for your account. Please expect a follow-up from us soon.
We appreciate your patience as we work to make things right.