Wheelify Spin Wheel Email Pop

Thanks for taking the time to leave us a 5-star review! Your feedback truly means a lot to our team. We're always here whenever you need assistance.

We’re sorry to hear about your experience. Our support team has tried to contact you 2–3 times by email to investigate the issue, including sharing a video showing our findings, but unfortunately, they haven't received a response from you.

Wheelify is a built for Shopify badge and is working smoothly across all desktop and mobile devices. That said, if you experienced an issue with scrolling, changing settings, or saving your campaign on your device, we’d genuinely like to investigate it and understand what went wrong at that time.

Please reply to our previous email or contact us directly at support@carecart.io. We’ll be happy to look into your specific case and help resolve the issue.

We’d like to clarify a few important points for anyone reading this review.

Our app does offer a free subscription plan, but usage-based charges for impressions are clearly outlined inside the app, billing section, and pricing details. You were never charged a recurring subscription fee — all invoices since July 2025 were generated strictly based on actual app usage.

We also see that our customer success team has already been actively communicating with you over email to explain the charges and answer questions. We’re always happy to help clarify billing and usage details, and we genuinely try to keep everything transparent and fair.

As a "Built for Shopify" approved app, we take trust very seriously and continuously work to make both pricing and usage reporting as clear as possible.