SPD Split Payment & Deposit
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I had an issue with an existing App interfering, making setup a challenge. But the folks at Finloop worked with me to identify and solve the issue quickly. Even offered me a temporary discount for the trouble.
The next week this app fails again, they let me know it's a compatibility issue with a different app this time, they fix the issue. Then the next day it breaks again.
I'm sure it's a great app on stores with very few other apps installed, but it unfortunately will not work for us.
Thank you for sharing this honest feedback. We’re genuinely sorry that you had to deal with repeated compatibility issues we completely understand how frustrating it is to get things working, only to have them break again.
We really appreciate your patience while our team worked through the conflicts and we’re glad we were able to resolve the issues each time. At the same time, we know that repeated disruptions are not the experience you should have.
We’d love the opportunity to get this fully stabilized for you and make sure you can use the app with confidence. Our team is here and ready to keep working with you until we get there. 🙏
This app does not consider tax, so its not helpful when the customer tender amount for one of the split payments is fixed!
Hello. Thank you for the review . Could you please know that we’re committed to helping every user find a solution. We encourage you to reach out to our support team—we’re always here to assist and will do our best to help resolve any challenges.
Initially gave this app a 1 star review. PLEASE NOTE: THIS APP DOES NOT TAKE ANY AUTOMATIC PAYMENTS. It simply splits the payments for your customers, and you have to rely on your customers honor to pay during the time period you give them. Well, I had 5 customers that didn't pay once the deadline came and went. Now, their status says "expired" on the app. Now, I have to take the time to email each customer individually that a payment has not been made, because I cannot do anything about this status on the app. I was informed I can't do anything once the deadline has passed. I'm now out $150. If customers knew this about any shop that carries this app, they could actually just wait to get their item, and decide not to pay since it's not an automatic payment. I can't rely on customers to honor their word to pay once they've received the item. There's no incentive then. Gave an extra star for the customer service rep that calmly helped me.
Thanks for your feedback. We tried to contact you via email, please drop us a line at your convenience in order to discuss the situation.
This App needs to improve. It didn't solve my billing problems through shopify for the following reasons:
- The Deposit feature is replaced by Discount which is very confusing
- You can not give any discounts on the items once you add them to the order. (you would have to go change the initial price of your product every time; it doesn't make sense)
- The app forwards automatically 2 different invoices to the client that are confusing
We truly appreciate your patience while we addressed this, and we want you to know that our team is always here to assist you with anything you might need.
Please don’t hesitate to reach out if you have any questions or need further support, we’re happy to help!
