SPD Split Payment & Deposit
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Avaliações (146)
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I always find anything remotely technical daunting, Maryna helped me through an issue today (that was just me not paying attention). It was resolved quickly, efficently and so far SPD has been lovely and easy to use for myself and my customers.
Thank you so much for this lovely review 💛
And honestly, you’re definitely not alone technical things can feel overwhelming sometimes 😊 We`re just happy we got everything sorted quickly and smoothly.
So glad to hear SPD has been working well for you and your customers ✨
Works really smoothly and the logic is well thought out and customisable in all the ways I needed.
Support is excellent too - a genuinely good AI chatbot plus very helpful humans
Really happy with this app
Thank you for the amazing feedback! We’re thrilled to hear the split payment logic fits your needs and that the customization options worked well for you. It’s also great to know you’ve had a positive experience with both our AI assistant and support team.
We truly appreciate your support!
I had some questions about the App and how it works, so I contacted the Support Team.
They were very fast in answering and to respond all my doubts.
I am very happy and recomend this App.
Thank you so much for your kind words! 😊
We’re glad our support team could help answer all your questions and make your experience smooth. Your recommendation means a lot to us! 🌟
Just downloaded the app and so far very helpful
Thank you for your review! 😊
We're so glad to hear that you're finding the app helpful already. If you have any questions or need assistance as you get set up, our team is always here to help.
Really good customer service. I got instant help and managed to set up everything correctly. It seems an easy app and it gives exactly what I needed so our students can pay in instalments.
Thank you so much for your wonderful review! 💛
We're delighted to hear that setup was quick and easy, and that the app is helping you offer installment payments to your students exactly the way you envisioned.
It was a pleasure assisting you, and we're always here if you need anything as your business grows. Wishing you and your students all the best! 🌟
Staff is helpful and friendly, this app has paid for itself with the increase in orders
Thank you! We’re so happy to hear the app is making a positive impact on your store and that our team could help along the way. 🌟
Wonderful app and exceptional customer service! The deposit and split payment function will allow us to launch higher price point products with a higher conversion rate. Awesome! Maryna from their support team handled all my questions / made sure everything was working perfectly. She even went above and beyond and helped me with another app. Thank you so much highly recommend!
Thank you so much for your wonderful feedback! 💛
We’re really happy to hear that the deposit and split payment feature is helping you launch higher-priced products with confidence that’s exactly what we built it for 🙌
We’re always here to make sure everything works smoothly and if you ever need help again, you know where to find us 😊
I integrated this app and found I had an issue with it only partly showing on the product page. I contacted the app company and they guided me through the changes on a google meet conference call to ensure the set up was edited correctly for my customers. I was happy to resolve this issue with them reasonably quickly as it was a little above my novice shopify expertise !
Thank you so much for sharing your experience! 😊
We’re really happy we could jump on a Google Meet and help get everything set up correctly for you. Shopify can definitely get tricky at times, so it’s great to hear we were able to resolve this together quickly. If you ever need help again, just reach out we’re always here for you 🚀
Very responsive support. I was able to ask questions during the install and receive my answers in moments. SPD Split Payment is incredible nimble and flexible. Money and payment collection can be a tough subject. Black Hills School of Massage needed a way to allow students to pay an initial tuition deposit and then pay the remaining balance over several months. I am very grateful to Val and the team :) You allow us to focus on the students and not worry about payment collections and back-office administration.
Thank you so much for your detailed feedback! 😊 We’re thrilled to hear that SPD Split Payment is helping you manage payments smoothly and letting you focus on your students. It means a lot to know our support made the setup process easy for you! 💙
The app is full of issues. The instalment orders don't show up in the system AT ALL. Meaning you have a customer who has placed an order via installment pay but there is no record of them in the app. This is has been an ongoing issue for several weeks and it's still not resolved meaning that invoices for instalments aren't being sent to customers on time or at all and I'm having to deal with increased emails/complaints around why customers can't pay for their items. Customer Support has been slow to respond and have shown absolutely no urgency in getting this resolved. It's been going on for weeks. Terrible App, would not recommend.
Dear merchant,
We’re sorry for the issues you experienced earlier with installment orders not appearing correctly. A temporary syncing issue caused certain installment orders to be missing in the app, which also delayed some invoices.
Our team worked closely with you to identify the cause, restore the affected orders, and strengthen our monitoring tools to prevent this from happening again. We’re glad we could resolve this together and that everything is now running smoothly. Thank you for your patience and for helping us improve the app for all merchants.
Best regards,
SPD Split Payment & Deposit App Team
