SPD Split Payment & Deposit

I always find anything remotely technical daunting, Maryna helped me through an issue today (that was just me not paying attention). It was resolved quickly, efficently and so far SPD has been lovely and easy to use for myself and my customers.

Works really smoothly and the logic is well thought out and customisable in all the ways I needed.

Support is excellent too - a genuinely good AI chatbot plus very helpful humans

Really happy with this app

Staff is helpful and friendly, this app has paid for itself with the increase in orders

Wonderful app and exceptional customer service! The deposit and split payment function will allow us to launch higher price point products with a higher conversion rate. Awesome! Maryna from their support team handled all my questions / made sure everything was working perfectly. She even went above and beyond and helped me with another app. Thank you so much highly recommend!

I integrated this app and found I had an issue with it only partly showing on the product page. I contacted the app company and they guided me through the changes on a google meet conference call to ensure the set up was edited correctly for my customers. I was happy to resolve this issue with them reasonably quickly as it was a little above my novice shopify expertise !

Very responsive support. I was able to ask questions during the install and receive my answers in moments. SPD Split Payment is incredible nimble and flexible. Money and payment collection can be a tough subject. Black Hills School of Massage needed a way to allow students to pay an initial tuition deposit and then pay the remaining balance over several months. I am very grateful to Val and the team :) You allow us to focus on the students and not worry about payment collections and back-office administration.

The app is full of issues. The instalment orders don't show up in the system AT ALL. Meaning you have a customer who has placed an order via installment pay but there is no record of them in the app. This is has been an ongoing issue for several weeks and it's still not resolved meaning that invoices for instalments aren't being sent to customers on time or at all and I'm having to deal with increased emails/complaints around why customers can't pay for their items. Customer Support has been slow to respond and have shown absolutely no urgency in getting this resolved. It's been going on for weeks. Terrible App, would not recommend.

Really like to thank this company for tailoring their product to our requirements and understanding the issues we face. Was really pleased with their responsiveness, replying professionally and in a timely fashion. We wanted a small cosmetic change to the app which suited our needs better and they could not have been more helpful. We are looking forward to seeing how this performs on our shop when it goes live next week and if it is good, we will roll it out to other shops we have in our portfolio. An excellent product and - more importantly- with excellent back up support. Wouldn't hesitate to recommend them.

I had some questions about how to properly set up deferred payments and minimize risks when collecting payments in installments on auto mode. Andrey from the support team helped me out super quickly — even though it was a weekend! He provided a great consultation and shared helpful tips. I really appreciate the fast and professional support. Highly recommend this app, it’s easy to use and the team behind it really cares.

This is a very well designed app that works exactly as it should. It has provided me with a lot of flexibility and I have gained a lot of new business by using the app. I was able to get started using the app straight away thanks to Anastasiia's help. She was fantastic, thank you!