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Earl,Leah, and Prinz are awesome!!! Leah always follows up to keep me up to date about my orders.
Earl made my day with an issue of an order not syncing properly. He took immediate action and contacted the vendor for a solution!
Thanks, Earl, Prinz & Leah- you are the best!
Awesome! Thanks for your feedback and we're glad your inquiry was resolved professionally. Earl will be delighted to read your comment. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
some detail about what you did or did not enjoy about using this app. Your comments can help other merchants decide whether to use this app. some detail about what you did or did not enjoy about using this app. Your comments can help other merchants decide whether to use this app.
Thanks for the effort to give us a rating! We appreciate every feedback we can get! Don't hesitate to reach out to us at support@spocket.co if you need any assistance! -John
The Spocket representatives have been very helpful and informative. They have responded within the time period specified to my questions and have provided tips regarding shipping. I am a beginner at drop shipping, less than a week. I look forward to the same level of service as I progress.
Thank you for your review! Our entire Customer Support team at Spocket is very much happy to help and provide all the assistance you need and it looks like we've achieved it. We will continue to support your success! Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
Their Customer Service is one of the best that we have seen in Shopify's app store. They show us that they really care about us and want to take care of our concerns to make certain we are successful. It's all in the family and that is the way that they treat you--just like a loving family.
What a heartfelt message you left for us and we are overwhelmed with pride! We do care for our valued customers and it is true that we consider you a part of the Spocket family! We aim to provide a professional yet personal approach and you definitely will feel like royalty with the Spocket support team! Thank you.
I LOVED using this app! The customer service was amazing and they were super quick to respond to any questions I had. The app itself was so easy to use and navigate, and I loved how it looked on my store. Overall, I would highly recommend this app to anyone looking for an awesome loyalty program!
Awesome! It gives us much pleasure to know that you are enjoying the app. Your kind words encourage us to continue doing our best. Our support team is definitely always available to assist you if you need help! Thanks again, and have a wonderful day! - Erwin
I am some what new at this. I have look at different supplier's to see what they offer and they all got something but then when a customer buys and then they find out they won't get their item until 2 to 3 weeks later they are not happy. So I will try Spocket to see if they really ship in a couple of days.
Spocket is very easy to navigate through, I love that they have a lot of US products to make my shipping times better inside of the US once I open my store in the next week or so. When I had questions Vash from the support staff was very fast, helpful, and friendly. I recommend Spocket to others trying to get into this space.
Amazing! We are happy to know you love the experience with the app. This is really easy to navigate and beginners will have a smooth start with their store adding our products. We are glad the customer support team was able to help you with your queries. We are looking forward to assisting you again soon! - Erwin
I was helped by Rohini to help with the issue of a supplier not shipping out a product quickly.
Rohini was great with follow up and prompt responses to my questions. I was very please with the chat help which was very speedy as well.
I enjoy using spocket and the platform is clean and easy to navigate.
Thank you Rohini for doing a great job.
Thanks for sharing your positive review of Melvin's service! It's part of our goal to continue to empower you towards success. We'll keep on adding more products for you to choose from. Reach out to us at support@spocket.co anytime you need help! -Erwin
So far my experience with this app has been good. Excellent customer service and lots of great products. I have had a few issues with orders, but the customer service has been quick to help out and get things sorted (thank you Rohini!). I do wish that there were more European suppliers as it can be challenging to find good products with reasonable shipping rates to Europe.
Hi there! Thanks so much for this. Yes, we do understand that a wider selection of suppliers from the EU would prove beneficial to a lot of the merchants on the platform. Rest assured though that we regularly add suppliers on the platform so be sure to keep an eye out for more European selections soon!
Really good app. My favorite by far! wowwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwww
We appreciate the feedback! Your time and experience are important to us so we worked hard to make Spocket easy and seamless to use. Thank you for trusting and choosing us! - AJ
