Anmeldelser (628)
Afgræns
-
Efter bedømmelse
Be very careful with this app. It says you can install and test it for free, but it's all a lie. A few days later you receive a charge on your credit card. The worst part is that you can't get a refund, you can't remove your card, you can't cancel – it's a real trap... If you're thinking of installing it to try it out, don't do it.
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience it’s absolutely not the kind of frustration we want for any of our users.
To clarify, the app does offer a free trial, and no charges should occur unless the subscription is activated after the trial period. We understand how frustrating unexpected charges can feel, and we’d never want anyone to feel misled. We’re always transparent about billing terms, and these details are also provided by the app store at the time of installation.
Regarding cancellation and payment methods: subscription management, refunds, and card removal are all handled directly through the App Store/Google Play Store, not within our app. This means you can cancel at any time, and refund requests can be made through the store’s support channel.
Still, we want to help make this right. If you’d like us to look into your case more closely or guide you through the steps, please contact our support team at support@spocket.co and we’ll be happy to assist you personally.
Thank you again for bringing this to our attention. We appreciate the chance to improve.- Eleanor
I installed and uninstalled the app on the same day - it isn't a viable business option from within South Africa regardless of what the app says. I have now been charged for the subscription fee. Within Shopify if the app is uninstalled the subscription is terminated for most apps. I can't for sure remember if I actively cancelled my subscription with Spocket (I've tried a LOT of apps) but this is the only app that still charges subscription despite the store being disconnected from them. Proof enough is that I don't have a time period of using the app next to my name on this review. I have been told the matter will be escalated and I will hear back from them in 24 - 72 hours but that doesn't stop a fairly large charge now sitting on my credit card.
Thank you for sharing your experience and bringing this to our attention. We understand how frustrating unexpected charges can be, especially when you thought the subscription had been cancelled.
To clarify, uninstalling the app doesn’t always automatically cancel the subscription, as subscription management can vary depending on the platform and payment provider. We encourage all our users to cancel their subscription directly through the app or billing platform to avoid ongoing charges. Please feel free to reach out to our support team at support@spocket.co if you have any further questions or need assistance.- Eleanor
I subscribed for the 14-day trial but didn’t like the app, as I found a better alternative. I canceled the subscription before the trial ended, and the screen confirmed that my subscription was canceled.
However, I was still charged $39.99. I contacted customer service and spoke with Angelique, who said they would get back to me within 48 to 72 hours. I followed up, but received no response. Additionally, she didn’t close the conversation, preventing me from reaching another agent.
I do not recommend this app. They should handle cancellations more professionally and provide better customer support.
Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. We understand how frustrating it must have been to feel charged after canceling within the trial period, and we sincerely apologize for the inconvenience caused.
We take situations like this very seriously. While it's never our intention to cause any confusion or delay, it’s clear we fell short in your case especially regarding the follow-up and access to support. Your experience with Angelique not closing the conversation properly is something we’ll look into and address internally to prevent future issues.
We’d really like to make this right. If you haven’t already received a resolution, please reach out to us at support@spocket.co, and mention this review so we can prioritize your case. Your trust means a lot, and we appreciate the opportunity to improve from your feedback.-Eleanor
pas sérieux ! attention à tous !! ils prélévent même quand vous êtes désabonnés.
Contacté mais je n'ai pas de réponse. Malgré ma désinscription et en allant sur le compte spocket je constate que notre compte est toujours actif et il est impossible de se déconnecter.
Des pratiques inacceptable et une application validée par Shopify. Il serait essentiel que shopify puisse vérifier les applications qu'ils valident. Je constate que nous sommes nombreux à rencontrer ce problème (voir les commentaires de la fiche)
Nous sommes vraiment désolés d'apprendre votre expérience et nous comprenons votre frustration. Votre avis est important pour nous, et nous souhaitons résoudre ce problème rapidement. Pouvez-vous s'il vous plaît nous contacter directement afin que nous puissions examiner votre situation et vous aider ? support@spocket.co Merci de votre compréhension. - Eleanor
No customer service, Just AI chat, waste of time and money, I would wait a few years to let AI catch up properly, in the meantime use an agent =]
Thank you for sharing your feedback. We’re truly sorry to hear that your experience didn’t meet your expectations. While we do use AI to help provide fast support, you should always have access to real human assistance whenever you need it. If that wasn’t the case for you, we sincerely apologize; that’s not the level of service we aim to deliver.
We’d appreciate the chance to make things right. Please reach out to us at support@spocket.co, and a member of our team will personally assist you.
Thank you again for your feedback; it helps us improve both our technology and our customer support. - Eleanor
I have tried a few apps, but Spocket is by far the easiest and best price! I would really recommed Spocket. I only use EU dropshipping.
Thank you so much for the fantastic review! We’re thrilled to hear that Spocket stands out for you in terms of ease and pricing. It's great to know that our EU dropshipping options are meeting your needs. We really appreciate your recommendation and are always here to help if you need anything else. Happy dropshipping!- Eleanor 😊
Super scammy customer service. Make it very hard to unsubscribe. Had to charge back with my bank.
I'm so sorry to hear that you've had a negative experience with our customer service. I can assure you that we take all complaints seriously and are truly sorry that we fell short of your expectations. - Erwin
The list of options are great, just need a free plan again
Thank you for your review. Spocket Support team is very happy to help and provide you all the assistance you need, especially regarding promo plans! Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
Quality of products is awesome. Able to find products shipped from my domestic market with low shipping costs.
Thanks for your feedback! It gives us much pleasure to know that you love Spocket and our products. Your kind words encourage us to continue doing our best. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
I haven't fully launched but their customer service is amazing and have some really unique products.
Time and again, our customer support team rocks! Thank you for letting us know and we hope you enjoy the unique products that we offer and please stay tuned as there are more to come!
