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I've had a terrible experience with spocket from day one. All 15 of my orders I think one actually went through. I was charged for august and this is when my bad experience with them started. I have been trying to get a refund for the trouble they have caused me but all they offer me is 20% discount. can you believe this? I wouldn't recommend them to no one! they make sure they are prompt when it's time to bill you. sad sad :(
We’re truly sorry to hear about your experience with Spocket. We understand how frustrating it must have been to have issues with your orders and then feel that your concerns regarding the August charge were not properly addressed.
This is certainly not the experience we want for our customers, and we apologize for the frustration and inconvenience caused.
We’d appreciate the opportunity to look into your account and review what happened with your orders and refund request. Please reach out to our Support team with your account details so we can investigate this further and work toward an appropriate resolution.
Thank you for taking the time to share your feedback. We take your concerns seriously and hope we can make this right.
I’m being charged $99 without my authorization, and I haven’t been able to find a way to contact support to resolve it. It’s extremely frustrating to face an unauthorized charge with no one available to help. I’m requesting an explanation and a full refund. Based on my experience, I would not recommend this app.
We’re sorry to hear about your frustrating experience. We understand how concerning an unexpected $99 charge can be, and we’d like to look into this for you.
Please reach out to our support team with the email address associated with your account and the transaction details so we can investigate the charge and determine the appropriate resolution, including whether a refund is available. We also apologize if you had difficulty finding a way to contact us.
Your feedback is important to us, and we’d appreciate the opportunity to help resolve this.
This is a shocking app. Stay away from Spocket. Their is ZERO SUPPORT. 1 in 10 things work. their automation with Shopify is the worst i have ever experienced. Their is barely any automation, Spocket expect you to do all the work manually. And they LIE LIE LIE all the time. I met with their dev team 4 months back who told me they would make the improvements to ensure that price updates are synced through to shopify automatically. They told me it would take 1 week to be up and running. That was 4 months ago, still waiting. Whenever a product has a price update, they expect you to manually reimport that product back into your store, which means it is removed from your store and then resent to your store. So if you optimized the title and description, youll have to do it again and if you have thousands of products, you will have to click buttons thousands of times just to resend the same product you already sent sometimes 5 time already. Its pathetic. If you optimise the titles, they also say their system loses connection. Their service team says they will attend to problems, and week go by and you hear nothing. Its a company in complete dissaray. Their is no leadership. il slowly transiting to other companies and removing spocket completely. Then they send back long winded replies just to look like they care. Then they offer you 6 months free, thats because they legitmately CANNOT CHARGE for their platform, because not much works
We’re genuinely sorry to hear about your experience, and we understand why you’re frustrated—especially after being told that improvements were expected within a specific timeframe and then not seeing the progress you were promised.
The concerns you raised around Shopify synchronization, price updates, product re-imports, automation, and the delays in receiving follow-ups are serious. We also recognize how frustrating this becomes when you’re managing a large product catalog and have already invested time optimizing your listings.
We don’t want to dismiss your experience or respond with a generic explanation. We’d like to review what happened, including your previous discussions with our team, and make sure your feedback is properly escalated to the appropriate teams.
We’re sorry we fell short of the level of support and reliability you expected from us. If you’re open to it, please reach out to our support team with your account details or ticket reference so we can look into your specific case and follow up appropriately.
Honestly, I’ve had a really good experience with Spocket so far. It’s made finding products and adding them to my Shopify store a lot easier, and I really like not having to spend hours looking for suppliers on my own. The Shopify integration is pretty smooth, and having different suppliers to choose from is definitely helpful. There are a few things that could still be improved, but overall I’m happy with it and would definitely recommend giving Spocket a try if you’re running an online store.
Thank you so much for sharing your experience with Spocket! We’re thrilled to hear that you’ve found it easier to discover products, connect with suppliers, and manage your Shopify store. We’re also glad the Shopify integration has been working smoothly for you.
We really appreciate your honest feedback about the areas where we can improve. We’re always looking for ways to make Spocket even more valuable and seamless for our users. Thanks again for your recommendation and for choosing Spocket! We’re excited to continue supporting your online store. 💙
I’ve been scammed. They charged me $39.99 every month without my authorization, and there’s no way to cancel. There’s no cancelation button, and when you try to use the chat dashboard, they ask you to upgrade for $59 to contact support. It’s just a way to scam you. Be aware and don’t use this scammer.
We’re sorry to hear about your experience and understand how concerning an unexpected recurring charge can be.
We take billing and cancellation concerns seriously and would like to look into what happened. Please contact our support team with the email address associated with your account and the relevant billing details so we can review the subscription and charges and help resolve the issue.
We also want to clarify that we never intend to charge customers without authorization, and we’re sorry that your experience left you feeling this way. We appreciate you bringing this to our attention and will use your feedback to improve the cancellation and support experience.
I HAVE BEEN CHARGED $58 AND MY PLAN IS THE $39.99 AND THE WEBSITE IS USELESS
I’ve been using Spocket for my online shop, and it has simplified product sourcing. The niche selection—especially in the pet category—is impressive.
Thank you so much for the great review! 😊 We’re thrilled to hear that Spocket has made product sourcing easier for your online shop. We’re especially glad you’re enjoying the pet category—we’re always working to expand our selection and make it easier to find products that fit your niche. Wishing you continued success with your store! 🚀 - Eleanor
Do NOT use this app. It is so broken in so many ways. There are so many easy fixes but they refuse to do them. First, you can NOT contact almost any of the suppliers, like really??? You have to do it through customers service which takes way too long and is such an inconvenience. Half the sellers on the platform are not active. So most of the stuff you sell will never ship. It's impossible to tell which suppliers are highly rated and which ones are not (they all have 5 star ratings.... okay, sure). There is no way to see your product connected in shopify. By that I mean in shopify if I want to see my product in Dsers, I can click view in Dsers, or if I am in Dsers, I can click on the product and it'll bring me to that product in my shopify store. There is zero way to do this in spocket. Also, if you try deleting a product in spocket it does NOT delete it in your store and again, there is no way to find it unless you look through each product for it's product image since they do not even sync product titles or anything. Hell, they almost never even sync inventory correctly. There's no "stop selling when out of inventory" option on spocket. I mean it's just INSANE how much the app is missing. Genuinely impossible to maintain a business if you use this app, I'm really not kidding.
We’re genuinely sorry to hear about your experience and appreciate you taking the time to share such detailed feedback.
We understand how frustrating supplier communication delays, inventory sync issues, and product management limitations can be — especially when you’re running a live store. That’s not the experience we want for our users.
To clarify a few points:
Supplier communication is routed through support to maintain
accountability and ensure proper documentation, but we understand that speed is critical and are actively working on improving response times.
Supplier activity and ratings are continuously monitored, and we remove inactive suppliers — though we recognize there is room for improvement in visibility and transparency.
Product syncing and inventory behavior depend on specific settings and store configurations, and we’d really like to review your account to understand what may have gone wrong.
We would genuinely appreciate the opportunity to investigate these issues directly and see how we can support you. Please reach out to us at support@spocket.co with your account details, and we’ll prioritize your case.
Your feedback helps us improve, and we take it seriously.
One of the most wonderful applications on Shopify, and the customer service is more than excellent, especially Ms. Leah
We understand how concerning it is to see unexpected charges and encounter account issues. This is not the experience we want for our users.
After reviewing your case, we can confirm that our team has been in contact with you and has already issued a refund for the duplicate subscription. We've also explained what happened and are continuing to assist with the remaining account concerns.
We apologize if our response time did not meet your expectations. While we aim to respond as quickly as possible, there can occasionally be delays during peak periods.
We appreciate you bringing this to our attention, and we're committed to resolving any outstanding issues. If there's anything else we can help with, please continue the conversation with our support team we're here to assist until everything is fully resolved.
I am extremely dissatisfied with my experience with Spocket. After one year of using their service and paying $948 for an annual subscription (12/2023 to 12/2024), I only managed to sell 3 products, as all other orders were either canceled or undeliverable.
Throughout the entire period, there were frequent synchronization issues that caused numerous problems. Despite these recurring issues, I communicated politely and attempted to resolve matters fairly and openly.
While the Spocket support team responded quickly, they often could only mediate. Suppliers were frequently unreachable, and there were long wait times. Delivery times were often not met, or products were canceled afterward.
When I wanted to cancel due to these difficulties, I was offered a 3-month free plan. However, this could only be activated if I switched from PayPal to a credit card. After providing my credit card details, I was promised an additional three-month free extension, and the subscription was supposed to continue afterward. Instead, at the end of the contract period, I was charged another annual fee of $948.
The promise of an anytime downgrade option is also misleading, as this only occurs with an additional payment and is credited to the existing plan. Moreover, canceling the plan results in immediate loss of access, despite having paid, and all communication via chat is cut off.
After 4 to 5 back-and-forth emails with a senior customer service representative, I was offered a 50% refund of the $948 Unicorn Plan, which I find outrageous and unacceptable. If the service had been perfect, I would have only needed a Pro Plan for $288, as only 30 premium products were relevant to me.
During my time using Spocket, there were a total of 10 orders, only one of which was fulfilled. The products and service provided by Spocket are not competitive in the European market.
Additionally, it became apparent over time that about 80% of the products come from BigBuy and are merely sub-products on the European market.
To date, there has been no solution, and all communication with the support team via chat is now blocked. Communication is now only possible with senior managers, and since Spocket is based in Vancouver, Canada, there is a significant time difference.
Beware and stay away from Spocket.
In light of this negative experience, I cannot recommend Spocket at all.
Thank you for taking the time to share your detailed feedback. We sincerely apologize for the challenges you've encountered during your time with Spocket. We understand your frustration, and we deeply regret that your experience with our platform did not meet your expectations.
We take your concerns seriously, especially regarding the issues with synchronization, product delivery, and customer support responsiveness. Our goal is to provide a smooth and reliable experience for all our users, and it’s clear that we fell short in your case. We also apologize for any confusion caused by our subscription and downgrade policies. We are constantly working to improve our services, and your feedback will play a key role in guiding these improvements.
In regard to the 50% refund offer, we understand that this might not have been satisfactory given your experience. We’d like to look into your case again to ensure you’re being treated fairly and to explore any further resolution options. Our team is available to assist you, and we can work together to ensure a more satisfactory conclusion.
We also regret that communication channels were blocked and understand the inconvenience this caused. We are reviewing this issue internally and will address any obstacles in our communication system moving forward.
We appreciate your feedback and your patience as we work to improve our service. If you’re open to it, we would be happy to continue the conversation and find a resolution that feels fair to you.
Please feel free to contact our support team directly at support@spocket.co or reach out to us via email to initiate the next steps.
Once again, we apologize for the inconveniences you’ve experienced, and we hope to regain your trust. - Eleanor
