Spocket: USA & EU Dropshipping

Spocket is absolutely unreliable and completely unprofessional. They have no real inventory tracking at all. I ran ads, spent thousands of dollars, and when orders finally started coming in, they canceled everything, claiming the product was “out of stock.”
Here’s the kicker — it showed high stock the entire time. No warnings, no updates, nothing. Just empty promises and lost money. Their system clearly doesn’t sync or update supplier inventory in real time.
If you value your business and your customers, do NOT rely on Spocket. They’ll leave you hanging when it matters most. A total waste of time, money, and trust.

Terrible experience, months after I closed my account, they're still billing me monthly. This is one of the reasons I closed my account, plus their horrendous fulfillment times. Do yourself a favor and avoid this company.

We encountered a series of complex technical issues that required expert intervention — the kind of issues that would be incredibly difficult for a novice to solve on their own. I was frustrated and overwhelmed, but the Spocket team remained calm, focused, and determined throughout.Thank you Grace, you were truly Grace under pressure!

The team elevated my case quickly, diagnosed the root causes, and delivered a complete solution. What stood out most was their follow-through: Leah and Joe from their executive team personally reached out to ensure every detail was resolved, and even provided direct contact and support for the next steps.

In a world where many companies say they value customer service, Spocket actually proved it. They didn’t just fix a problem — they turned a difficult situation into a positive experience. I’ll absolutely be recommending them to friends, partners, and colleagues.

Five stars for service, professionalism, and commitment to getting it right.

products on app is like other similar apps that all are free or have free plan, too bad thing is have NO ANY IMAGE SEARCH OPTION!!!
no any extra option and have no free plan, NOT RECOMMENDED

PS: Thank you for your reply. I appreciate you acknowledging the issues I raised. While I understand that Spocket aims to offer a premium experience, the current technical issues—especially the inability to import orders—are very disruptive to my business. I’ve already reported this problem to the support team, but it remains unresolved after several days.

However, I appreciate that after my review, the support team followed up and worked to identify the issue. I also accept the offer to explore the platform further and see how things improve. I’m hopeful that with ongoing improvements and support, Spocket will become an even better solution for dropshippers like me.

I truly hope Spocket can resolve these technical issues promptly. Features like image search and a smoother user experience are essential for busy store owners like me, especially since other platforms offer these at no additional cost.

Looking forward to seeing the platform’s progress.

Customer service I would rate 10 stars, but product selection I would give a 4. Products are not always easy to find. I follow a lot of the viral trends on socials and I can't always find the products right away.

It's easy to use, but the data shared about the products is lacking for online sales.

For instance, the EAN codes are lacking, and affiliates and SEO/Google Shopping platforms block these products for publication as they are not seen as 'authentic'.

Additionally, the quality of supply is quite poor. They only have small brands, without EAN codes. We don't know if products are tested, so it's shady.

When we highlighted our concern, they were also not helpful. They don't understand marketing. They want you to use the platform, but like this, you can not sell their products.

So worst ROI.

My experience with Spocket has been nothing short of infuriating. After canceling my subscription, they lured me into accepting a "free trial month" with the promise that my account would be automatically canceled afterward unless I chose to continue. Despite this clear agreement, they went ahead and charged me about €93 on October 19th for a service I didn’t want or use.

Their customer support has been completely unresponsive, providing no solutions or explanations. I have already filed formal complaints with the Better Business Bureau and am actively working to spread awareness of this issue. On Trustpilot, I’ve seen many other users with the same problem, yet Spocket continues to ignore them. To make matters worse, many of their positive reviews seem fake, likely written by bots or artificial intelligence, as those accounts have only reviewed Spocket and nothing else.

If you’re considering using Spocket, beware. Their billing practices are dishonest, and their customer support is practically non-existent. Don’t make the same mistake I did.

UPDATE: NOVEMBER 17, 2024.

Right now I have received another charge of about EUR 96. I will be forwarding a complaint to my bank by tomorrow to get back all the money that Spocket is taking away from me illegally.

The customer service is unsatisfactory. Several suppliers fail to respond to inquiries or address issues adequately. Obtaining a direct response seems impossible, as interactions with the company often feel like an endless loop. Considering the amount I paid for the service, the experience has been very disappointing. It took more than 20 days for a supplier to dispatch an item to my customer, and even then, the wrong size was sent. Now, over 10 days have passed, and I am still awaiting a reply regarding the return of the item.

Spocket has been an excellent platform, offering easy access to high-quality products from US and EU suppliers. The fast shipping times have been a game-changer for delivering a reliable customer experience. Its user-friendly interface and seamless integration with Shopify make managing my store simple and efficient. Thanks to Spocket, I can offer unique and premium products to my customers.

I love the platform with variety of products, options to have USA made/shipped, and that I don't have to keep my own inventory! It has made launching my online store much lower cost, and simple to do!