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I think there are not as many products for pets. I feel it is limited for my niche. Could use more customer support and also email updates on products related to my store's niche instead of other random products that are not relevant.
Thanks for the feedback! Definitely noted on adding more pet products. Regarding customer support, we aim to provide the best, although sometimes the number of requests per day can be quite a lot and so it takes a bit of time to attend to everybody. We hope you can understand. But we'll definitely be better at managing messages from merchants in the future!
I spoke to two people in customer service Prinz and Leah. The chat is very helpful. Both reps got on quickly and helped me with my problem. Very convenient human-to-human connection! I am glad to be working with Spocket on my ecommerce store.
Thank you so much! It fills us with so much pride to know that our Spocket service is valued by our dropshippers. We strive to be the best we can be every day. We’ll make sure that Leah and Prinz receive your feedback! Looking forward to the success of your store😊Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
We truly appreciate your patience in working with us. ❤️
Love this app. Everything is pretty smooth to work with and the customer service is amazing if you have any issues. Especially working with Erwin. I only had a small issue, but they handled it with the care of a big issue. I have been completely satisfied with spocket.
Wow! Thank you so much for letting us know you had a fantastic experience! Send us a message anytime you need anything! - Irene
Great support, especially Lorena - thank you a lot! :) the tool works well for running a ecommerce business, although we are just testing various options how it works for integrating prices, stock levels and shipping delivery times estimated vs realistic in (supplier performance)
We're pleased you were able to easily integrate our app into your store, as we intended. Spocket's shipping times are usually the quickest you'll find, especially for our US suppliers. We'd love to assist you in locating the products you require with faster shipping! Please contact us at support@spocket.co if you have any questions or need assistance. Thank you very much! - Irene
Very easy to use and absolutely AMAZING customer support. Russel helped answer all of my questions quickly and thoroughly with great detail so that I understood everything clearly. I am very pleased and happy with my choice to use Spocket for my new dropshipping store on Shopify. Highly recommended! :)
Thanks for your wonderful feedback! This has been shared with our entire team including Russel at Spocket. When we hear from happy users like you, we spread the positivity around! Hope to serve you again soon. - Erwin
I love the ease of finding products on this app. I had a question about available sizing charts that I wanted to use for a supplier. I reached out to Spocket and Andie sent a message to the supplier for me and within a day, he had the information that I needed. I was very pleased with the support that I received.
We are happy to hear about your experience with Andie! Thank you for sharing your thoughts with us and this will surely keep the team motivated even more!
This app is great for dropshipping. The customer support is excellent and the app is very easy to use. I like how they have default settings for pricing- set your markup multiplier and go. the only con is the suppliers sometimes come and go with products so you have to do research on them and make sure they will not run out of product.
Thanks for the valuable feedback! We're happy you are enjoying our service. We're sorry if you experienced some out of stock products but that is actually a good sign because that would indicate that you found a supplier/product that sells really fast. Don't worry because we will always be here to assist you in coordinating with our suppliers and in making sure that they stay on top of restocking their products. We thank you for being with us and trusting our service! -John
This app is excellent for selling products or managing your inventory. It is easy to use, and the interface is sleek and professional. I am excited about the future of my business to reach the USA AND EU markets. Spocket has been a lifesaver for me. I can see where I am in line so I can decide if I need to upgrade to find a best-selling product. Spocket is an excellent app.
Wonderful! We're glad you love Spocket's product selection and some best features! If you should need anything, please do not hesitate to reach out again. Thank you for your trust! - Erwin
Easy to navigate. Able to find a lot of products although the filters aren't very specific so have to weed through extra products lists. Wish would list more products on a page. When ordering samples, would be nice to be able to put multiple products in one order from the same supplier. Overall a good experience and find it easier to use than other apps and able to find great products!
Thank you for your kind words! We are glad that you find Spocket easy to use and efficient. Rest assured that our developer team is doing the updates and maintenance to improve our platform. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
Spocket has been a fantastic experience for me so far. I love the selection of unique and high-quality products they offer, and the ordering process is incredibly straightforward and efficient. The customer service is top-notch and I've had great experiences with them every time I've reached out. Overall, I am thoroughly enjoying my experience with Spocket and would highly recommend it to others.
It gives us much pleasure to know that you are loving Spocket! Your kind words encourage us to continue doing our best. Our support team will definitely be thrilled to hear about your review. Please know that we're always available to assist you if you need help! Thanks again, and have a wonderful day! - Irene