Spocket: USA & EU Dropshipping

This app is great so far in that it has a list of products sold and shipped exclusively in US and it integrates well into Shopify. The customer service is prompt , recently I had issue pushing my products to store, Agent Ria helped me solve it. I am a new user so my review is only going to cover the User Experience of this app and not actual Dropshipping experience. Maybe after some months of using I am sure.

The Spocket site is super user friendly and makes it easy to edit products, prices, add in shipping costs, etc.

I have used the chat feature a couple of times on Spocket. In this instance, Spencer gave quick responses and found a solution that worked. He also followed up with me via email to make sure everything turned out after our conversation. I really appreciate the quick turnaround time and attention to detail that the customer service offers.

You need to be careful with this company guys just a heads up.

I ordered a sample that I was billed for and it never arrived. They don't have a way for you to contact the vendor to get shipping updates. Their customer service is also not aware of where the sample is. So it is lost in the ether with no explanation. I tried to get a refund but until they know where the sample is, that won't happen.

So they don't know where or when it will arrive, and no refund can process until that happens. So basically, I may or may not receive anything.

If you are counting on them to fulfill orders at volume, this is what you can expect. There are many other drop shippers who will handle support better.

I also tried to cancel the free trial literally minutes after I got a notification that my card was billed $49.99. They told me per their terms there is no way they can refund me. If you've worked with other companies before, you know free trial refunds aren't that difficult to get refunded.

So just beware if you plan to work with them.

This app has a great selection of products to choose from. It is so great that it has US drop shipping too

Did not enjoy that when I add to shopify store there isnt a button that comes up directly taking me to that link

Just began using this app for my online small business and I'm amazed how easy it is to navigate through all the products and love all the product details included. Thank you Spocket.

I needed the chat support because I had some questions about the plan that I should choose an how to connect my Shopify Store to Spocket and Jam really helped me out with this. She solved all my Problems and I thank her a lot.

Starting out with this app. I hope to get as much benefit as possible for myself and my customers.

They don't have the type of item my store sell, not even 1 and it would have been nice to have been able to see that before being forced to sign up... Big waste of time

The absolute worst dropshipping app ever! Their customer support is awful! I made the mistake of paying for an annual subscription and could only use the app for a few months it 's so bad and they refuse to refund me for the month that i will not be using even after removing the app from my store. The vendors on here are shady, they claim they ship from the US but they don't. They create shipping labels but never ship the items. Their customer support is awful, you will be talking to 6 different people aboutone thing. They keep telling you, they'll get back to you and you never hear back. Very shady app that just out to steal people's money. Stay away from this app. Listen to the other reviews trust me, they are all right!